Janée Goodman
Shift Supervisor
Upland,CA
Summary
Hardworking Shift Supervisor aiming to increase the value of the company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Engaging and personable with a work ethic combined with resourcefulness and an upbeat nature.
Overview
7
7
years of professional experience
20
20
years of post-secondary education
Work History
SHIFT SUPERVISOR
STARBUCKS
10.2017 - Current
- Assist the store manager in executing store operations during scheduled shifts
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
- Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Communicates information to manager so that the team can respond as necessary to create the Third-Place environment during each shift
- Follow all cash management and cash register policies and ensure proper cash management practice.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
DIET CLERK
CASA COLINA HOSPITAL AND CENTERS FOR HEALTHCARE
05.2023 - 10.2023
- Responsible for processing patients menus, diet orders, nourishment orders, and late tray requests.
- Resolved patient concerns or complaints regarding meal quality or service efficiently, providing equitable solutions that prioritize patient satisfaction.
- Provided support during mealtimes to ensure patients received appropriate assistance as needed, promoting dignity and autonomy in daily activities.
- Enhanced patient satisfaction with their meals by collaborating with kitchen staff to ensure quality food preparation and presentation.
- Followed all food safety regulations while preparing meals for patients.
- Developed strong relationships with patients through regular communication and empathetic listening skills, facilitating trust within the healthcare setting.
Education
Bachelor of Science - Nutrition
ARIZONA STATE UNIVERSITY
05.2001 - 05.2021
Skills
- Communication
- Leadership
- Creativity
- Time Management
- Goal Setting
- Organization
- Problem Solving
- Writing
- Technical
- Google Sites (Docs, Sheets, Slides, Forms)
- Microsoft Word
- Powerpoint
- Excel
- Zoom
Timeline
DIET CLERK
CASA COLINA HOSPITAL AND CENTERS FOR HEALTHCARE
05.2023 - 10.2023
SHIFT SUPERVISOR
STARBUCKS
10.2017 - Current
Bachelor of Science - Nutrition
ARIZONA STATE UNIVERSITY
05.2001 - 05.2021