I am a dynamic professional with a proven track record in behavioral analysis and modification honed at Youth Villages and the United States Navy. I posses exceptional adaptability, accountability, organizational, and reliability skills. I am excelled in enhancing client well-being through innovative strategies, achieving significant improvements in mental health outcomes and personal development. I am an expert in fostering cultural competency, demonstrating a commitment to ethical standards and collaborative problem-solving.
Overview
5
5
years of professional experience
Work History
Behavioral Youth Counselor
Youth Villages
Participated in client transports to various locations.
Taught children necessary life skills and provided for physical daily care.
Conducted daily documentation such as contact notes, milieu notes and precautionary notes.
Observed and monitored client behavior and responses to treatment to incorporate innovative strategies for their well-being.
Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Stayed current on mental health research to follow new developments and research in mental health field regarding youth under my care.
Encouraged patients to discuss experiences in group and individual settings.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Completed one-on-one counseling with a broad range of clients suffering from various mental diseases and psychological concerns issues.
Insurance Agent
Liberty National Life Insurance Company
Responded to customer calls swiftly to resolve issues and answer questions relating to products being offered.
Built relationships with clients using, networking, active listening, and problem resolution to provide excellent service to all cliental.
Maintained high standards of customer service by building relationships with clients.
Identified potential risks in client businesses and personal life to recommend suitable insurance coverage.
Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Prepared and reviewed insurance applications to verify compliance with regulations.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Met with customers to provide information about available products and policies.
Calculated premiums and established payment methods for sales.
Monitored customer feedback and identified areas of improvement.
Negotiated contracts and terms of sale with potential customers.
Educated clients on insurance policies and procedures.
Generated leads through cold-calling, networking, and other outreach methods.
Aviation Ordnanceman
Navy
03.2020 - 04.2025
Serviced aircraft guns and rockets, assembled bombs, and tested air-launched guided missiles.
Maintained operations for aviation ordnance magazines, shops, armories and storage facilities.
Worked closely with crew members in intense, quickly changing and dangerous environments where accountability and creative and efficient problem-solving was imperative.
Handled and serviced weapons and ammunition carried on forward deployed warship aircraft carriers.
Managed over $1.5 billion in assets, which included vehicles, weapons, materials aviation weapons support equipment.
Trained and acted as a team leader and supervisor to guarantee mission readiness during weapons evolutions.
Acted as a Supervisor delivering guidance and mentorship to personnel, re-aligning performance, and encouraging personal development in skill and knowledge.
Educated and trained personnel on injury prevention while handling explosives to ensure safety protocols.