Cynthia Steinlauf
Edison
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
Work History
IDD Intake Coordinator
Easterseals New Jersey
01.2022 - Current
- Attend transition fairs and other community presentations as available
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Schedule in person and virtual presentations as requested
- Set up and hold Admissions Days in each county program on a rotating schedule
- Special project: participate in comparison of new CRM and call center systems.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Community Based Individual Supports (CBIS) Program Coordinator
Easterseals New Jersey
01.2017 - 01.2022
- Review timesheet data, Electronic Visit Verification (EVV) data and service documentation to generate, process and approve payroll for CBIS direct support staff
- Review and approve travel and expense reports
- Review failed claims and failed activities in the electronic case record to recommend corrections and prevent revenue loss
- Check in with consumers and families to ensure satisfaction with services and to assess additional needs
- Work closely with other departments to ensure smooth and efficient program operation
- Develop and maintain good working relationships with Support Coordination agencies and DDD, as well as other Easterseals service lines
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Assistant Manager - Fiscal Intermediary Services (FIS) Customer Service / Payroll
Easterseals New Jersey
01.2014 - 01.2017
- Manage the oversight of the day to day activities for 17 employees
- Complete follow up for all issues with Customer Service Manager, Payroll Department, HR Department, Accounting Department and FIS-VP as necessary, and to ensure follow through
- Act as liaison between departments to ensure accuracy and efficiency.
- Enhanced team productivity by streamlining operational processes.
- Enter data into state database(s) for payroll, and accounting vouchers
- Indicate errors and alert the department to recoup monies or re-allocate funds to another account
- Print, distribute, process and enter payroll timesheets for 2,000 employees for payment in BeyondPay HRIS system.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Lead Cast Member (Manager on Duty)
The Disney Store
01.2007 - 01.2012
- Run and calculate statistics reports at store open and close
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Ensure Garda transport and delivery of cash
- Provide Disney's world-renowned guest service.
- Maintain monthly schedule of In-Store events
- Contributed to increased revenue generation through upselling merchandise or services when appropriate, without compromising customer satisfaction.
- Trained employees in essential job functions.
- Performed regular inventory checks to maintain optimal stock levels at all times, minimizing potential shortages or overstock issues.
- Participated in regular team meetings to discuss best practices, share feedback, and brainstorm ideas for further enhancing the customer experience.
Education
Bachelors of Arts Degree -
Rutgers University - Livingston College
New Brunswick, NJSkills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Team leadership
- Cross-functional collaboration
- Operations management
- Leadership and change management
Other
- Elected President, MOMS Club of Edison, 01/01/08, 12/31/09, Conducted monthly Member and Board meetings., Coordinated fundraisers and service projects for the club., Compiled monthly and yearly reports for our National Affiliate., Edited monthly newsletter for accuracy.
- Girl Scout Troop Leader, 80006, 01/01/15, 12/31/20, Developed and ran troop meetings, trips and activities., Secured and distributed all badges and patches earned by the troop., Ensured girls followed Journey Badge work to achieve completion of their Journey and individual badges each year., Responsible for banking for Troop, including Nut Sales and Cookie Sales., Compiled and submitted end of the year financial report to service unit treasurer.
Timeline
IDD Intake Coordinator
Easterseals New Jersey
01.2022 - Current
Community Based Individual Supports (CBIS) Program Coordinator
Easterseals New Jersey
01.2017 - 01.2022
Assistant Manager - Fiscal Intermediary Services (FIS) Customer Service / Payroll
Easterseals New Jersey
01.2014 - 01.2017
Lead Cast Member (Manager on Duty)
The Disney Store
01.2007 - 01.2012
Bachelors of Arts Degree -
Rutgers University - Livingston College
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