Janee Lee
Grand Rapids
Summary
Dynamic leader with proven team leadership and customer service focus. Excelled in streamlining operations and enhancing customer satisfaction through effective communication and organizational skills. Also, achieved significant improvements in efficiency and team performance, demonstrating strong adaptability and commitment to excellence.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Dining Service Assistant
Common Wealth Senior Living
03.2023 - Current
- Contributed to a positive work environment through effective communication and teamwork.
- Developed strong rapport with the residents, fostering loyalty and repeat kindness.
- Coordinated with dining supervisor to provide seamless services for daily meals (breakfast, lunch, dinner)
- Implemented time-saving techniques to streamline workflow processes during busy periods.
- Assisted in meal preparation, contributing to high-quality dishes and timely service.
- Supported front-of-house staff by promptly clearing tables and resetting them for next meal service.
- Upheld strict hygiene standards, ensuring a safe and clean dining experience for all patrons.
Receptionist
Joyology
03.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed pickup orders, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Manager
Lids
05.2021 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Representative
Frontier Airlines
10.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change. (covid 19)
- Provided excellent customer care by responding to requests, assisting with ticket printing, seat choosing, and baggage upgrades.
Manager
Footlocker.com Inc.
01.2017 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
No Degree - Management
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Creston High School
Grand Rapids, MI05-2009
Skills
- Strong teamwork
- Customer service focus
- Food safety
- Cleaning protocols
- Adaptive learning
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Team leadership
Timeline
Dining Service Assistant
Common Wealth Senior Living
03.2023 - Current
Receptionist
Joyology
03.2022 - 03.2023
Manager
Lids
05.2021 - 03.2023
Customer Service Representative
Frontier Airlines
10.2019 - 05.2021
Manager
Footlocker.com Inc.
01.2017 - 10.2019
No Degree - Management
Grand Rapids Community College
High School Diploma -
Creston High School
Similar Profiles
Tucker CornelisonTucker Cornelison
Registered Medical Assistant at Common Wealth Senior LivingRegistered Medical Assistant at Common Wealth Senior Living
Kelly KirilkoKelly Kirilko
Restaurant Worker at Common Wealth Restaurant ConceptsRestaurant Worker at Common Wealth Restaurant Concepts
Payalkumari PatelPayalkumari Patel
DENTAL SCRUB TECH AND LAB ASSISTANT at COMMON WEALTH OF ORAL FACIAL SUGREONDENTAL SCRUB TECH AND LAB ASSISTANT at COMMON WEALTH OF ORAL FACIAL SUGREON