Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janee Lee

Grand Rapids

Summary

Dynamic hospitality professional with proven leadership abilities. Enhancing visitor experiences through effective team collaboration and meticulous attention to detail. Skilled in concierge management and customer engagement, I consistently resolve guest inquiries, driving satisfaction and loyalty while optimizing service operations.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Concierge Supervisor

Hyde Park Hospitality
05.2025 - Current
  • Supervised daily operations to ensure exceptional guest experiences and satisfaction.
  • Monitored front desk activities, ensuring adherence to company policies and procedures.
  • Maintained accurate records of guest interactions and feedback for continuous improvement.
  • Coordinated staff schedules to optimize service coverage during peak hours.
  • Trained new staff on hospitality standards and effective customer service techniques.
  • Resolved guest inquiries and concerns promptly to maintain high service quality.

Receptionist

Joyology
03.2022 - 04.2025
  • Greeted visitors and managed front desk operations to create welcoming environment.
  • Handled incoming calls and directed inquiries to appropriate departments efficiently.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Manager

Lids Locker Room
05.2021 - 03.2022
  • Oversaw daily operations, ensuring efficiency and adherence to company standards.
  • Developed and implemented process improvements, enhancing team productivity and workflow.
  • Mentored junior staff, fostering skills development and promoting a collaborative environment.
  • Analyzed performance metrics to identify areas for improvement and implement corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Front Desk Agent

Frontier Airlines
10.2019 - 04.2021
  • Managed guest check-ins and check-outs, ensuring efficiency and accuracy in reservation systems.
  • Handled guest inquiries and complaints, delivering exceptional customer service to enhance guest satisfaction.
  • Coordinated seat assignments, optimizing occupancy rates while maintaining quality standards.
  • Assisted with billing procedures, ensuring accuracy and compliance with airline policies.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Greeted passengers upon arrival, and or departure, offered assistance, and answered questions to build rapport and retention.

Education

Criminal Justice

Grand Rapids Community College
Grand Rapids, MI

High School Diploma -

Creston Highschool
Grand Rapids, MI
05-2009

Skills

  • Strong verbal communication
  • Visitor experience enhancement
  • Proficient in delegating tasks
  • Policy implementation
  • Proven leadership abilities
  • Comprehensive concierge management
  • Customer booking management
  • Customer engagement
  • Effective team collaboration
  • Prioritization and scheduling
  • Meticulous attention to detail
  • Effective troubleshooting skills

Certification

  • [Servsafe certification] Training - [24-25]


Timeline

Concierge Supervisor

Hyde Park Hospitality
05.2025 - Current

Receptionist

Joyology
03.2022 - 04.2025

Manager

Lids Locker Room
05.2021 - 03.2022

Front Desk Agent

Frontier Airlines
10.2019 - 04.2021

Criminal Justice

Grand Rapids Community College

High School Diploma -

Creston Highschool

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