Janee Mayweather
Humble,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Foundever
11.2023 - 03.2024
- Provided support to small business owners by answering a variety of inquiries via phone and chat.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Assisted customers with software navigation
- Handled calls from customers with issues related to tax products.
- Maintained above-average customer satisfaction rating
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Implement creative problem-solving techniques to enhance customer satisfaction and retention
Flight Attendant
United Airlines
05.2023 - 11.2023
- Attend to passengers and provide a high level of customer service
throughout every flight. - Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Collaborated with flight crew to maximize smooth and safe flights.
- Resolved passenger conflicts and medical emergencies during flights.
Senior Specialist
Ocwen Financial
02.2023 - 05.2023
- Supported department leadership in implementing new policies, procedures and controls.
- Conducted strategic and technical reviews to verify compliance with
quality control standards, schedule constraints and budget parameters. - Gathered and analyzed financial data to determine improvement
efforts. - Facilitated internal audits and prepared detailed reports on findings.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
Sr. Loan Processor
Nations Reliable Lending
03.2020 - 06.2022
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Mentored new hires within the loan processing team, fostering a culture of knowledge sharing and continuous improvement.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Sr. Loan Processor
Smart Financial Credit Union
05.2014 - 03.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Leveraged industry knowledge to provide expert guidance on loan products best suited for borrower needs, enhancing customer satisfaction levels.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Assisted in training junior loan processors, resulting in increased productivity across the team.
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
Education
Master of Science - Forensic Psychology
Arizona State University
Tempe, AZ12.2020
Bachelor of Science - Sociology
University of Houston - Downtown
Houston, TX12.2019
Skills
- Service standard compliance
- Business Development
- Data Evaluation
- Administrative and Office Support
- Customer Relationship Management (CRM)
- Cross-Functional Collaboration
- Call Metrics
- Complaint resolution
- Inbound Call Management
- Customer Data Confidentiality
Timeline
Customer Service Associate
Foundever
11.2023 - 03.2024
Flight Attendant
United Airlines
05.2023 - 11.2023
Senior Specialist
Ocwen Financial
02.2023 - 05.2023
Sr. Loan Processor
Nations Reliable Lending
03.2020 - 06.2022
Sr. Loan Processor
Smart Financial Credit Union
05.2014 - 03.2020
Master of Science - Forensic Psychology
Arizona State University
Bachelor of Science - Sociology
University of Houston - Downtown