Janee' McGary
Temple Hills,MD
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Well-qualified Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Murn Management
04.2020 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Assistant Property Manager
Gates Hudson & Associates Inc.
12.2017 - 04.2020
- Responsible for developing and implementing leasing strategies to achieve and exceed occupancy and revenue goals
- Managed a team of leasing agents, providing training, guidance, and support to drive leasing performance
- Oversaw the leasing process from initial prospect interaction to lease signing, ensuring a seamless and positive experience for residents
- Collaborated with property management team to address resident concerns, resolve issues, and enhance tenant satisfaction
- Conducted property tours to prospective tenants, highlighting key features and amenities to secure leases
- Managed leasing process from initial contact to lease signing, including screening applicants and negotiating lease terms
- Cultivated relationships with current tenants to encourage lease renewals and maintain high occupancy rates
- Complete reports as needed; process and review all move-ins and annual re-certifications
- Responsible for the management of units, ensuring compliance with applicable HUD regulations, Housing Authority policies and Low Income Housing Tax Credit(LIHTC) compliance
- Prepare and submit applications for federal, state, and local tax credits on behalf of clients
- Conducts eligibility of the initial examination and the re-examination, recertification for the tenants' income and family composition as applicable
- Completed annual rent calculations using housing database software.
- Generated leads for sales and rental properties through cold calls and referrals.
Leasing Manager
Morgan Properties
01.2015 - 12.2017
- Supervising an in-house team of agents
- Developing strategies for renting apartment homes and screening tenant applications
- Provides a high level of customer service to tenants in reviewing accounts and addressing/ resolving challenges in a professional manner
- Complete move-outs to ensure the proper disposition of security deposit is correct
- Yardi CRM
- Yardi Voyager
Education
Skills
- Yardi
- Organizational skills
- Accounting
- Property management
- Section 8
- Bookkeeping
- Budgeting
- Customer service
- Supervising experience
- Office management
- CRM software
- Team management
- OneSite
- Property leasing
- Time management
- Landlord-tenant law
- Administrative Support
- Strong Communication Skills
Timeline
Assistant Property Manager
Murn Management
04.2020 - Current
Assistant Property Manager
Gates Hudson & Associates Inc.
12.2017 - 04.2020
Leasing Manager
Morgan Properties
01.2015 - 12.2017