Janee Thomas

Encompassing both clinical and administrative tasks.

On te administrative side, I am experienced in patient scheduling, claims processing, report completion, billing procedures, and efficient workflow management. I also possess strong organizational and communication skills, honed through years of managing complex workflows and coordinating with various healthcare professionals.

My clinical experience includes proficiency includes in vital signs collection, venipuncture, urine testing, Forensic drug screening, EKG performance and other specimen collection techniques.

Experience in both traditional clinic and mobile settings.

I am adept at maintaining patient confidentially and adhering to strict regulatory guidlines.

• Organized daily work based on collection priority.
• Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
• Assisted in the development and implementation of new protocols to improve overall efficiency and effectiveness of mobile phlebotomy services.
• Supported quality assurance initiatives through consistent adherence to established protocols during all aspects of the phlebotomy process.
• Centrifuged blood samples as outlined in clinical protocols.
• Packaged and shipped specimens to central lab daily.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Used personal protective equipment correctly to protect coworkers and patients.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
• Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
• Reduced patient wait times by implementing effective appointment scheduling system.
• Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
• Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.

• Collected patient co-pay and issued receipt to confirm payment.
• Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
• Verified patient's insurance eligibility and benefits coverage.
• Improved patient satisfaction by consistently providing efficient and accurate blood draws.
• Enhanced team morale with effective communication and proactive problem-solving strategies.
• Streamlined the phlebotomy process for better time management and increased daily test completion rates.
• Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
• Reduced patient wait times through strategic scheduling and workflow adjustments.
• Collaborated with laboratory staff to maintain proper specimen handling, storage, and transport procedures, resulting in fewer rejected samples.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Verified patients' identification for proper sample collection.
• Verified proper storage and transportation of specimens to laboratories.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Improved clinical workflow with introduction of electronic health records system.
• Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
• Enhanced patient care by meticulously recording vital signs and updating patient records.
• Increased efficiency in office by implementing digital filing system for patient records.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Updated patient information and insurance details for accurate electronic medical records.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
• Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
• Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
• Contributed to team meetings with constructive feedback and suggestions for office improvements.