Janee Wooten
Henderson,US
Summary
Customer Service Associate with 8 years of experience in retail sales, fast food, call center and leadership roles. Demonstrates exceptional skills in training new employees, enhancing store layouts, and boosting sales through effective customer interactions. Passionate about delivering high-quality service and continuously improving team efficiency and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Leader
Little Caesars
08.2024 - 10.2024
- Processed in-store transactions efficiently.
- Executed accurate transaction handling consistently.
- Work on line table to create orders
- Managed and defused customer complaints.
- Managed staff performance.
- Maintained cleanliness standards.
- Performed end-of-day tasks efficiently.
Sales Associate/Key Holder
Cindie's Lingerie & Gifts
09.2023 - 05.2024
- Greet and assist customers, ensuring a welcoming environment and high satisfaction levels
- Process various payment methods, maintaining accuracy and efficiency
- Organize and display merchandise to enhance shopping experience and boost sales
- Train new employees, fostering teamwork and ensuring smooth operations
- Managed financial transactions with precision, ensuring accurate sales records
- Boosted store revenue by effectively upselling products during customer interactions
- Coordinated with team to enhance store layout, improving customer flow and satisfaction
Customer Service Associate
Katz Boutique
05.2023 - 09.2023
- Greeted customers, ensuring a welcoming atmosphere and positive shopping experience
- Processed cash and card transactions accurately, maintaining financial integrity
- Supervised viewing room, ensuring customer satisfaction and security
- Organized new product deliveries, enhancing store presentation and sales
- Trained new staff, improving team efficiency and service quality
- Analyzed transaction errors, reducing discrepancies by 15%
Sales Appointment Setter
Ecostar Remodeling and Con.
09.2022 - 12.2022
- Handled customer and business owner calls, scheduled appointments, ensured project coordination
- Delivered excellent customer service for home/business remodeling inquiries, maintained clean workspace
- Coordinated with project specialists, followed up for feedback, improved client satisfaction
- Managed client communications, ensuring timely project updates and satisfaction
- Boosted client satisfaction by streamlining communication and follow-up processes
Emergency Dispatcher
LIFE ALERT EMERGENCY RESPONSE
01.2022 - 07.2022
- Handled emergency calls for falls, strokes, and seizures, ensuring rapid response and coordination
- Dispatched 911 authorities efficiently, reducing response times and enhancing emergency outcomes
- Utilized medical terminology to accurately communicate patient conditions to emergency personnel
- Followed up with subscribers and emergency contacts, ensuring ongoing support and information accuracy
Call Center Representative
DSI Logistics
04.2021 - 11.2021
- Handled high volume of customer, store, and driver calls, ensuring efficient communication
- Resolved delivery issues by offering compensation, enhancing customer satisfaction
- Coordinated with Lowe's management for seamless delivery operations
- Contacted drivers during deliveries to provide real-time updates
- Completed detailed night shift reports to maintain accurate records
Cashier/Customer Service
Burlington Stores
10.2020 - 04.2021
- Be the first and last impression
- Ring up customers
- Give Discounts on merch and change to cashiers
- Help fellow cashiers
- Handle cash, check, card transactions
- Answer phones
Customer Service Clerk
Superior Grocers
01.2018 - 10.2020
- Customer Service by ringing up customers groceries and produce
- Cash Handling
- Money Orders
- Checks
- Bill pay
- Lottery & Scratchers
- Answer phones and greet clients warmly
- Assist in filing duties
- Cleaning duties
Cashier/Cook
McDonalds
07.2015 - 12.2017
- Record customers orders at drive-thru and counter
- Monitored orders and ensure they arrived in a quick and in an organized manner
- Fry cook
- Runner
- Swept, mopped, wipe down, sanitize and kept up with cleaning tasks regularly
Education
Biology Major -
Chaffey College
Rancho Cucamonga, CA06.2021
Skills
- Organizational Skills
- Customer Service
- Experienced with Google Docs
- Food Safety Practices
- Microsoft Office Proficiency
- Cash handling
- Typing(approx 25wpm)
- Dispatch Transport Scheduling Expertise
- Team Leadership
- Retail Merchandising
- Communication Skills
- Computer Skills
- Basic math
- Time management
References
- Christina King, 8324068455
- Zaire Kennedy, 9092581351
Certification
Food Handlers
Timeline
Crew Leader
Little Caesars
08.2024 - 10.2024
Sales Associate/Key Holder
Cindie's Lingerie & Gifts
09.2023 - 05.2024
Customer Service Associate
Katz Boutique
05.2023 - 09.2023
Sales Appointment Setter
Ecostar Remodeling and Con.
09.2022 - 12.2022
Emergency Dispatcher
LIFE ALERT EMERGENCY RESPONSE
01.2022 - 07.2022
Call Center Representative
DSI Logistics
04.2021 - 11.2021
Cashier/Customer Service
Burlington Stores
10.2020 - 04.2021
Customer Service Clerk
Superior Grocers
01.2018 - 10.2020
Cashier/Cook
McDonalds
07.2015 - 12.2017
Biology Major -
Chaffey College
Food Handlers
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