Janeece Berry
Smitfield,NC
Summary
Hospitality professional prepared to excel in managing front desk operations with high standards and results-driven approach. Known for strong team collaboration and adaptability in dynamic environments. Expertise in guest relations, staff management, and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Arkansas Health Center
11.2014 - 02.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Front Desk Manager
Hampton Inn
08.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Front Desk Agent
Hampton Inn
09.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Assisted in training new front desk agents, sharing best practices and procedures.
Education
High School Diploma -
Bryant High School
Bryant Arkansas05-2010
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Guest relations
- Oral and written communications
- Reception expertise
- Leadership qualities
- Payment processing
- Complaint management
Certification
- Basic Life Support Certification (BLS)
Timeline
Front Desk Manager
Hampton Inn
08.2024 - Current
Front Desk Agent
Hampton Inn
09.2023 - Current
Certified Nursing Assistant
Arkansas Health Center
11.2014 - 02.2020
High School Diploma -
Bryant High School
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