Janeedith Bocanegra-Leon
Winter Garden,FL
Summary
Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Sales Floor Clerk
Goodwill Industries Of Central Florida
10.2022 - 09.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Communication with customers professionally and proactively to provide product information and advice.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Kept work areas neat, clean and free from debris.
Customer Service Lead
Burlington Coat Factory
12.2021 - 02.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Reviewed associate performance to identify training needs.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Cashier
Burlington Coat Factory
10.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Arts - Elementary Education
Valencia College
Orlando, FL07.2025
High School Diploma -
West Orange High School
Winter Garden, FL05.2021
Skills
- Signage Changes
- Sales Floor Maintenance
- Communications Strategies
- Customer Needs Assessments
- Payment Processing
- Time Management
- Loss Prevention Goals Monitoring
- Refunds and Exchanges
- Staff Training
- Cash Handling
- Information Updates
- Coaching and Mentoring
Additional Information
I'm seeking to become an elementary school teacher and want to start gaining experience in working with kids to help with my career. I'm willing to do whatever requirements I am asked to do and any challenges that come my way to start gaining the experience I need and want.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Floor Clerk
Goodwill Industries Of Central Florida
10.2022 - 09.2023
Customer Service Lead
Burlington Coat Factory
12.2021 - 02.2023
Cashier
Burlington Coat Factory
10.2020 - 12.2021
Associate of Arts - Elementary Education
Valencia College
High School Diploma -
West Orange High School
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