JANEEN ACEY
System Analyst
Memphis,TN
Summary
Enthusiastic business & technology professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the business & technology schema and training in an array of areas. Motivated to learn, grow and excel in the business & technology industry.
Overview
23
23
years of professional experience
9
9
years of post-secondary education
Work History
Systems Analyst
UMRF Ventures, Inc
Memphis, TN
08.2022 - Current
- Completes assigned tasks in the FedEx IT Command Center environment to meet the overall project objectives
- Monitors and resolve technical issues that occur across client digital platforms; Onboard client applications; Communicate effectively with other team members; Key Accountabilities
- Performs system analysis, documentation, testing, implementation and user support for platform transitions.
Account Manager
United Auto & Recovery
Collierville, TN
06.2022 - Current
- Completes recovery/repossession assignments using skip tracing tools to ensure that our clients’ assets are handled in a timely and efficient manner and that the wanted vehicle or unit is located and recovered.
Office Administrator/Manager
Power of 20 Tax Services
Memphis, TN
01.2010 - Current
- Supervise and direct all financial documentation
- Create, update, & track all tax, property management, and real estate documentation
- Create, update, & track all incoming and outgoing deliveries and online ventures.
Existing Customer Sales Associate
S & P Data, LLC, ADT Security Services
01.2022 - 05.2022
- Remote
- Build and communicate in-depth knowledge of the product and keep up with product and/or feature updates
- Assist existing ADT clients with upgrade/conversion product and equipment
- Present excellent customer service & maintain daily and monthly sales goals, metrics, and stats.
General Manager
Titlemax of Tennessee
Memphis, TN
07.2021 - 12.2021
- Delegated and supervise store staff of 3-5 people and obtain other store staff by recruiting, selecting, orienting, and training employees
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Responsible for B2B marketing with continued success
- Set and achieved store financial goals, to include collections of active and acceptable charged off accounts
- Directed day to day activities to including customer account management, loan and transactional activities, and reviewing all contractual documents to ensure accuracy and to guarantee company standards are understood and agreed upon by clients.
Store Manager
Easy Money Cash Center
Memphis, TN
03.2017 - 07.2021
- Spearheaded the processing of loans, checking cash transactions, balance and monitor currency in all cash handling transaction and vault transfers, also keep records of negotiable instruments involved in financial transactions
- Conducted, monitored, and reported customer information and transactions and compliance situations regarding Fin Cen regulations
- Maintained operations by initiating, coordinating, and enforcing programs, operational and personnel policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Mirabile Investment Corporation/Cambridge Franchise Holdings, Burger King
Memphis, TN
09.2012 - 03.2017
- Coached, guided, and managed 8-10 employees per shift
- Managed inventory & inventory ordering, labor, transfers, cash management, procedural and safety tasks and documents with correct record
- Participated in management development program, analyzed and participated in acquiring food cost data and created budget projections, developed employee work schedules; SERV Safe certified.
Education
Project Management Graduate Certificate - Project Management
The University of Memphis
Memphis, TN 08.2022 - Current
Master of Science - Management Information Systems
The University of Memphis
Memphis, TN 08.2022 - Current
Business Information Assurance Graduate Certificate - Business Education
University of Memphis
Memphis, TN 06.2021 - 05.2022
Bachelor of Business Administration - Management Information Systems
The University of Memphis
Memphis, TN 08.2007 - 12.2014
Management Information Systems
The University of Memphis
Skills
Masters of Business Administration (MBA)
Technical Analysis
MS Office
Interpersonal Communication
Multitasking Abilities
Good Telephone Etiquette
Data Entry
Google Workspace
Teamwork and Collaboration
Timeline
Project Management Graduate Certificate - Project Management
The University of Memphis
08.2022 - Current
Master of Science - Management Information Systems
The University of Memphis
08.2022 - Current
Systems Analyst
UMRF Ventures, Inc
08.2022 - Current
Account Manager
United Auto & Recovery
06.2022 - Current
Existing Customer Sales Associate
S & P Data, LLC, ADT Security Services
01.2022 - 05.2022
General Manager
Titlemax of Tennessee
07.2021 - 12.2021
Business Information Assurance Graduate Certificate - Business Education
University of Memphis
06.2021 - 05.2022
Store Manager
Easy Money Cash Center
03.2017 - 07.2021
Assistant Manager
Mirabile Investment Corporation/Cambridge Franchise Holdings, Burger King
09.2012 - 03.2017
Office Administrator/Manager
Power of 20 Tax Services
01.2010 - Current
Bachelor of Business Administration - Management Information Systems
The University of Memphis
08.2007 - 12.2014
Management Information Systems
The University of Memphis