Janeen Andrulis
Wilmington,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Representative
Western And Southern
05.2023 - Current
- Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
- Met with customers to assess needs, financial status and eligibility.
- Received customer applications and followed up with clients to obtain missing information before submission.
- Reviewed community and industry markets to increase number of clients and expand overall market share.
Security Supervisor
Allied Universal Security Services
12.2022 - 05.2023
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Supervised team of 5 security personnel during shift.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
Custodian Technician
ServiceMaster Clean
08.2022 - 12.2022
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reported vandalism or other damage to property to supervisor.
- Reported damages and hazardous conditions to management for further action.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Motor Vehicle Customer Service Representative
State Of Alaska Department Of Transportation
12.2021 - 03.2022
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Created documents with applicant information and verified data against ALVIN database information.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Stayed up-to-date on Alaska laws and licensing requirements to complete accurate and efficient reviews.
- Researched information in municipal archives upon request of public officials or private citizens.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Transportation Security Officer
Department Of Homeland Security, TSA
03.2014 - 12.2021
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Monitored security checkpoints for compliance with applicable security protocols.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Conducted regular patrols of key areas to spot and control security concerns.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Safeguarded transportation operations at commercial airports and railway stations.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Coordinated with security personnel throughout facility via Radio device communication, updating colleagues on situations requiring attention or action.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Managed team of trained security professionals engaged in anti-terrorism activities.
Education
Bachelor of Science - Sociology
University of North Texas
Denton, TX05.2016
Skills
- Payment Processing
- Presentation Development
- Trade Policy Evaluation
- Financial Planning
- Threat Analysis
- Terrorism Threat Identification
- Surveillance
- Emergency Management
- Report Analysis
- Crime Prevention
- Visitor Monitoring
- CCTV Monitoring
- Training Materials
- Investigative Procedures
- Transportation Systems
- Entry and Exit Monitoring
- Threat Management
- Procedure Implementation
- Customer Service and Assistance
- Behavioral Observations
- Security Breach Management
- Incident Reporting
- Operations Management
- Screening Procedures
- Hazardous Materials
- Security Officer Supervision
- Threat Mitigation
- Situational Awareness
- Great Critical Thinking Skills
- Leading Teams
- Preventive Maintenance
Certification
- Licensed Life and Health Insurance Producer - October 2022-Present
Languages
Spanish
Limited Working
Timeline
Financial Representative
Western And Southern
05.2023 - Current
Security Supervisor
Allied Universal Security Services
12.2022 - 05.2023
Custodian Technician
ServiceMaster Clean
08.2022 - 12.2022
Motor Vehicle Customer Service Representative
State Of Alaska Department Of Transportation
12.2021 - 03.2022
Transportation Security Officer
Department Of Homeland Security, TSA
03.2014 - 12.2021
Bachelor of Science - Sociology
University of North Texas
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