Janeen Billings
Elizabeth,NJ
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for homeless individual cases.
Overview
7
7
years of professional experience
Work History
Caseworker
The Salvation Army Shelter
05.2020 - 09.2023
- Assessed needs of each client and recommended appropriate services and resources.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Advocated for client rights
- Developed and maintained strong relationships with community resources for successful referrals.
- Collaborated with other professionals to plan and coordinate care for
Director of Case Management
The Warming Center
224 Sussex st, Newark NJ
12.2018 - 02.2020
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Participated in community events to promote services and engage with public.
Front Office Manager
Bross Law P.C Injury Attorneys
33 Market St , Newark NJ
07.2016 - 12.2018
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Medical - ECG, Phlebotomy, Medical Terminology
Drake College of Business
Elizabeth, NJ06.2011
Paralegal - Law (Pre-Law)
Interboro Institute
New York, NY05.1995
H.S Diploma - All Academics
John F. Kennedy High School
The Bronx, NY06.1985
Skills
- Interpersonal and Written Communication
- Customer service
- HMIS System
- Leadership
- Community Relationships
- Reliability and Self ownership
- Conflict Mediation
Certification
CPR
Timeline
Caseworker
The Salvation Army Shelter
05.2020 - 09.2023
Director of Case Management
The Warming Center
12.2018 - 02.2020
Front Office Manager
Bross Law P.C Injury Attorneys
07.2016 - 12.2018
Medical - ECG, Phlebotomy, Medical Terminology
Drake College of Business
Paralegal - Law (Pre-Law)
Interboro Institute
H.S Diploma - All Academics
John F. Kennedy High School
CPR
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