Janeen Boyce
Chicago,IL
Summary
Diligent Storekeeper with highly developed skills in inventory management, customer service and stockroom layouts. Track record of successfully investigating and resolving customer complaints and maintaining pre-determined stock levels. Focused on consistently offering friendly, engaging service to over [20] customers daily.
Overview
14
14
years of professional experience
Work History
Storekeeper 3
Illinois Department Of Public Health (ODC) Lab Chi
07.2022 - Current
- Received product shipments and organized in stockroom storage area.
- Documented shipping and receiving records to confirm receipt of orders.
- Received, merchandised and arranged all shop items for visual display.
- Kept sales receipts and maintained accounting records.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Filled orders by gathering merchandise specified in requisitions.
- Ordered goods from various vendors to maintain store merchandise levels.
- Used [Software] to check and count all product inventories.
- Monitored merchandise on shelves and in storage using inventory control system.
- Issued invoices to request payment from customers every month.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Arranged products on shelves and in cabinets to maximize space utilization by 100]%.
- Used [Software] to prepare purchase requisitions for replacement of stock.
- Oversaw warehouse staff by providing instructions and leading daily activities.
- .Perform annual inventory Audits.
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Trained and supervised new associates with the produce and administrative departments.
- Processed and documented all product sales with [Software] and [Software] to maintain up-to-date stock records.
- Planned budgets and authorized payments and merchandise returns.
- Resolved [Number]% of purchase order variances by following up with vendors on overdue purchase orders.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing more than [250] packages per day.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- POS system/ sap hana Handling packages 50 pounds. Typing 35 wpm proficient with Microsoft office system including ( Microsoft word ,excel ,PowerPoint, access & Outlook's Teams. Webex , Google meets,Zoom, UPS world shipper , FedEx ship manger , Pitney Bowes , Adobe and DocuSign.
MENTAL HEALTH TECHNICIAN I
Elgin Mental Health Center State Of IL Facility
04.2021 - 07.2022
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Provided therapeutic activities to assist with patient development.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Assessed patient progress and reported changes to supervising physician.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted in development of therapeutic activities for patients.
- Organized recreational activities to assist in patient recovery.
- Counseled and mentored clients on substance use and life choices.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Assisted with medication administration and counting and pouring medications.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
SECURITY THERAPY AIDE I
Elgin Mental Health Center State Of IL Facility
08.2019 - 04.2021
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Maintained client confidentiality to protect patient privacy.
- Utilized evidence-based techniques to deliver successful treatment.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Documented client progress to track effectiveness and inform future treatment plans.
- Provided crisis intervention to support clients during times of urgent need.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
- Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
- Educated clients and families on mental health issues to promote understanding and support.
- Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Developed treatment plans to outline steps necessary for clients to achieve goals.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Facilitated support groups, supporting safe and collaborative environments for clients.
- Raised awareness about mental health issues and reduce stigma through community education and outreach.
- Introduced meditation, guided imagery, breathing techniques, and reiki to patients and families.
- Delivered mental health support for female patients suffering from post-partum depression and generalized anxiety disorder.
- Coordinated workshops using holistic approaches such as feng shui, reiki and meditation.
- Under direct supervision, performs routine tasks in dispensing therapeutic custodial care to individuals with mental illness in a forensic residential setting; oversees the movements, conduct, activities and basic care of individuals under his or her jurisdiction; assists in the orientation of newly admitted individuals; provides sub-professional counseling; prepares routine reports concerning individual behavior, progress and response to treatment of medication; confers with superiors concerning special problems.
- Trust fund- counting individual(s) money and transferring it to the trust fund office,)Inventory patient personal properties- jewelry, cellphone, clothing, etc.. Escorting individuals/groups of 8- on and off unit to doctor appointment, court hearing, courtyard. Filing documentations of patients Charts. Assisting with medication pass. Running errands to the lab , Medical records ,timekeeping, Placing orders to general stores and restaurants for patients.
MENTAL HEALTH TECHNICIAN I
Elgin Mental Health Center State Of IL Facility
11.2014 - 08.2019
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Under immediate supervision, performs beginning level duties on a unit or other living area, for the care, treatment and/or habilitation of individuals with mental illness or developmental disabilities; assists in providing physical care services and develops skills in care, treatment, development and rehabilitation; performs beginning level duties in the implementation of activity therapy programs by participating in planned educational, vocational, recreational and social activities.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Administered medications to relieve symptoms and monitor effects on clients.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Provided therapeutic activities to assist with patient development.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Assessed patient progress and reported changes to supervising physician.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted in development of therapeutic activities for patients.
- Organized recreational activities to assist in patient recovery.
- Counseled and mentored clients on substance use and life choices.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Assisted with medication administration and counting and pouring medications.
- Administered patient medications and tracked dosages.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
Office Assistant Supervisor
Bo -Top & Associate Protective Services LLC
06.2013 - 10.2014
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Scheduled and coordinated travel arrangements for office staff members.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Monitored security to help maintain equipment, data and information safety.
- Assisted with budgeting and financial management to keep office operating within budget.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Created and maintained detailed records of all office activities.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Monitored and tracked budgets and expenses.
- Coordinated travel arrangements for staff members.
- Receiving and placing orders. Cash register POS system/ sap hana Handling packages 50/75 pounds. Typing 35 wpm proficient with Microsoft office system including ( Microsoft word ,excel ,PowerPoint, access & Outlook's Teams. , Google meetsand Zoom
Assistant Store Manager
ALDI Inc
11.2012 - 05.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- POS system/ sap hana Handling packages 75 pounds. Typing 35 wpm proficient with Microsoft office system including ( Microsoft word ,excel ,PowerPoint, access & Outlook's Teams. Webex , Google meets,Zoom, UPS world shipper , FedEx ship manger , Pitney bowes , Adobe and DocuSign
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Sale Athlete Manager
Nike Inc, Footwear
06.2011 - 03.2012
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Coordinated with other entertainment venues to create joint promotional events.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- POS system/ sap hana Handling packages 75 pounds. Typing 35 wpm proficient with Microsoft office system including ( Microsoft word ,excel ,PowerPoint, access & Outlook's Teams. , Google meets,Zoom, UPS world shipper , FedEx ship manger , Pitney bowes , Adobe and DocuSign
Assistant Deli Manager
Jewel-Osco Pharmacy
03.2010 - 05.2011
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Increased sales [Number]% through suggestive selling of promotional items.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Observed quality assurance standards to optimize freshness of deli products.
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Inventoried food products and associated materials on weekly basis.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Developed special promotions to increase revenues.
- Integrated service and team management strategies to boost business profits.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Coordinated with catering staff to deliver food services for special events and functions.
- . Perform annual inventory Audits.
- POS system/ sap hana Handling packages 50 pounds. Typing 35 wpm proficient with Microsoft office system including ( Microsoft word ,excel ,PowerPoint, access & Outlook's Teams. Pitney bowes , Adobe and DocuSign.
Education
No Degree - General Studies
Harry S Truman College
1145 W Wilson Ave, Chicago, IL 60640High School Diploma -
Von Steuben Metropolitan Science Center
5039 N Kimball Ave, Chicago, IL 6062506.2007
Skills
- Customer Service
- Patient Care Technician
- Policies and Procedures of IDPH & DHS
- Time Management
- Work Planning and Prioritization
- Opening and Closing Procedures
- Multitasking and Organization
- Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, Teams and Microsoft Outlook®) Webex UPS WorldShip, FedEx shipper Manager and Pitney Bowes
Timeline
Storekeeper 3
Illinois Department Of Public Health (ODC) Lab Chi
07.2022 - Current
MENTAL HEALTH TECHNICIAN I
Elgin Mental Health Center State Of IL Facility
04.2021 - 07.2022
SECURITY THERAPY AIDE I
Elgin Mental Health Center State Of IL Facility
08.2019 - 04.2021
MENTAL HEALTH TECHNICIAN I
Elgin Mental Health Center State Of IL Facility
11.2014 - 08.2019
Office Assistant Supervisor
Bo -Top & Associate Protective Services LLC
06.2013 - 10.2014
Assistant Store Manager
ALDI Inc
11.2012 - 05.2013
Sale Athlete Manager
Nike Inc, Footwear
06.2011 - 03.2012
Assistant Deli Manager
Jewel-Osco Pharmacy
03.2010 - 05.2011
No Degree - General Studies
Harry S Truman College
High School Diploma -
Von Steuben Metropolitan Science Center
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