Janeen Boyce
Chicago,IL
Summary
Adept at inventory management and fostering workplace safety, I significantly enhanced space utilization by 50% at Illinois Department of Public Health. My strong problem-solving abilities and commitment to customer service have consistently improved operational efficiency and team morale, making me a valuable asset to any employer seeking dynamic and effective leadership.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
15
15
years of professional experience
Work History
Storekeeper 3
Illinois Department Of Public Health
07.2022 - Current
- Trained and supervised new associates in supplies , specimen and administrative departments.
- Assisted customers by answering questions and suggesting merchandise.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Monitored merchandise on shelves and in storage using inventory control system.
- Spearheaded continuous improvement initiatives within the storekeeping function, identifying areas for process enhancements or procedural changes.
- Received product shipments and organized in stockroom storage area.
- Issued invoices to request payment from customers every month.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Assisted with hiring, training and mentoring new staff members.
- Filled orders by gathering merchandise specified in requisitions.
- Sorted and placed specimens bins according to departments
- Arranged products on shelves and in cabinets to maximize space utilization by 50%.
- Boosted workplace morale by fostering a collaborative and supportive team environment, recognizing individual achievements, and promoting open communication.
- Used [web direct] to check and count all product inventories.
- Ordered goods from various vendors to maintain store merchandise levels.
Mental Health Technician
Illinois Department of Human Services
04.2021 - 07.2022
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Charted on each patient daily.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Maintained patient records, documenting changes in patient condition.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Assistant Deli Manager
Jewel-Osco
03.2010 - 05.2021
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Demonstrated adaptability by adjusting menus and offerings based on seasonal availability or customer preferences.
- Implemented cost-saving measures through waste reduction initiatives and improved purchasing practices.
- Streamlined deli operations by implementing efficient inventory management processes.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Collaborated with store management to develop promotional strategies, boosting deli revenue.
- Coordinated special events such as holiday promotions or cooking demonstrations to increase foot traffic in the deli department.
- Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Inventoried food products and associated materials on weekly basis.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Coordinated daily operations, ensuring efficient workflow and timely preparation of deli items for customer satisfaction.
- Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Security Therapy Aide
Illinois Department of Human Services
08.2019 - 04.2021
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Maintained client confidentiality to protect patient privacy.
- Utilized evidence-based techniques to deliver successful treatment.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Documented client progress to track effectiveness and inform future treatment plans.
- Provided crisis intervention to support clients during times of urgent need.
- Introduced meditation, guided imagery, breathing techniques, and reiki to patients and families.
- Educated clients and families on mental health issues to promote understanding and support.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
- Facilitated support groups, supporting safe and collaborative environments for clients.
- Initiated immediate response measures during emergency situations such as fires, medical emergencies, or security breaches to protect patients and staff.
- Developed rapport with patients through active listening and genuine empathy, fostering a supportive therapeutic environment.
- Contributed to the development of facility policies and procedures related to safety and security measures based on best practices in the field.
- Managed challenging situations involving aggressive or uncooperative patients through verbal de-escalation techniques or physical restraint when necessary while maintaining patient dignity.
- Maintained a safe environment for patients and staff by promptly responding to security incidents and emergencies.
- Collaborated with fellow Security Therapy Aides to ensure a consistent approach among team members when addressing patients'' needs and maintaining facility safety.
- Assisted in the de-escalation of tense situations with effective communication and conflict resolution techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Mental Health Technician
Illinois Department of Human Services
11.2014 - 08.2019
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Organized recreational activities to assist in patient recovery.
- Charted on each patient daily.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Maintained patient records, documenting changes in patient condition.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Treated clients and families with respect and dignity.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Counseled and mentored clients on substance use and life choices.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Coordinator
Bo-Top & Associate Services LLC
06.2013 - 10.2014
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new services and products to support promotional efforts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
2nd Assistant Store Manager
Aldi Inc.
03.2012 - 05.2013
- Maintained a high level of product knowledge to effectively assist customers in making informed purchasing decisions.
- Assisted in achieving store profitability goals through diligent inventory management and loss prevention efforts.
- Performed routine maintenance tasks such as cleaning shelves or organizing backroom storage areas to maintain a tidy workspace conducive to efficiency.
- Provided constructive feedback to the Store Manager on team member performance, suggesting areas for improvement or potential candidates for promotions.
- Assisted in the recruitment process by conducting interviews, evaluating applicants, and helping to select qualified candidates who would contribute positively to the store''s overall success.
- Supported the Store Manager in executing operational tasks such as scheduling, payroll processing, and budgeting.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Collaborated with other Assistant Managers to develop promotional events, seasonal campaigns, and special offers that drove foot traffic and increased sales.
- Trained store associates on operating practices and procedures.
- Assisted store manager with payroll, team scheduling and cash register deposits and receipts.
- Streamlined store operations by implementing efficient processes for sales transactions, returns, exchanges, and refunds.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Sale Athlete Assistant Manager
Nike In
06.2011 - 03.2012
- Developed strong product knowledge through continuous learning about new offerings and attending vendor trainings as needed.
- Supported visual merchandising efforts by setting up eye-catching displays according to planograms or seasonal themes as directed by management.
- Maintained a clean and organized sales floor, leading to a more enjoyable shopping experience for customers.
- Promoted special offers or events happening within the store, driving increased foot traffic and sales opportunities during peak seasons or promotional periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Enhanced customer loyalty through attentive listening, addressing specific needs, and maintaining a genuine interest in helping each individual find the best solutions for their situation.
- Streamlined the check-out process for customers by quickly and accurately processing transactions, reducing wait times and ensuring a positive experience.
- Conducted inventory checks regularly, keeping track of stock levels and submitting orders for replenishment when necessary.
- Organized merchandise displays, resulting in an aesthetically pleasing shopping environment that attracted more customers.
- Improved efficiency in handling customer inquiries by developing a comprehensive understanding of all available resources including catalogs, websites, and internal systems.
- Managed cash register transactions accurately, balancing the till at the end of each shift without discrepancies.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Managed efficient cash register operations.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Assisted customers with returns and exchanges, ensuring a smooth process and maintaining positive relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Human Resources Professional
Southern Illinois University, Carbondale
Carbondale, IL07-2025
High School Diploma -
Harry S. Truman College
1145 W Wilson Ave Chicago IL 6064006-2007
Skills
- Problem-solving
- Inventory management
- Warehouse operations
- Store opening and closing
- Multitasking and organization
- Workplace safety
- Shift scheduling
- Customer service
- Shipment processing
Timeline
Storekeeper 3
Illinois Department Of Public Health
07.2022 - Current
Mental Health Technician
Illinois Department of Human Services
04.2021 - 07.2022
Security Therapy Aide
Illinois Department of Human Services
08.2019 - 04.2021
Mental Health Technician
Illinois Department of Human Services
11.2014 - 08.2019
Office Coordinator
Bo-Top & Associate Services LLC
06.2013 - 10.2014
2nd Assistant Store Manager
Aldi Inc.
03.2012 - 05.2013
Sale Athlete Assistant Manager
Nike In
06.2011 - 03.2012
Assistant Deli Manager
Jewel-Osco
03.2010 - 05.2021
Human Resources Professional
Southern Illinois University, Carbondale
High School Diploma -
Harry S. Truman College
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