Hi, I’m
JANEEN MCCORMICK
Covington,Georgia
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
13
years of professional experience
Work History
Self Employed Services
Certified Notary Public
05.2023 - Current
Job overview
- Maintained up-to-date knowledge on state regulations and laws, ensuring compliance with all requirements during notarizations.
- Developed a strong professional network, leading to increased business referrals and collaborations.
- Established trust with clients by maintaining strict confidentiality in handling sensitive documents and information.
- Improved document accuracy by diligently reviewing and verifying signatures in notarized documents.
Cox Communications
Retention Agent
10.2020 - 04.2022
Job overview
- Responded to call center customer retention calls for all Cox residential services and product lines
- Maintain attention to detail, verifying customer identity and information to provide quality experience
- Exercised creative negotiation skills to motivate customers to continue to use Cox services
- Communicated with customers, members, and employees to increase loyalty and retain services while quickly devise solutions to problems.
Alaska Airlines
Customer Service Agent
02.2019 - 05.2019
Job overview
- Assisted over 30 customers daily, with travel needs such as answering inquiries, ticketing, checking in passengers, and boarding flights in a fast-paced environment
- Sold tickets, credit card applications, and ensured cabin accommodations
- Preprinted computer and paperwork tasks.
WestMark Hotel/HAP
Guest Service Agent/Night Auditor
04.2017 - 11.2018
Job overview
- Effortlessly engaged up to 200 guest arrivals and departures daily
- Coordinated with all other company departments, headquarters, sister properties, and local businesses & agencies to ensure all special requests were met promptly
- Improved hotel's Medallia customer service rating by 20% since taking position by leading an implementation of concierge service, Kipsu, for all guest service communication
- Achieved 9% increase in guest feedback after creating & utilizing Check In/Out confirmation documents for convenient email use which provided direct link to guest reviews.
Double Header Beauty & Barber Salon
Co-owner/Operator
05.2011 - 12.2016
Job overview
- Maintained customer retention through strategic advertising, various sales approach, and quality classic hair styling techniques
- Created a unique customer experience that engaged & motivated new staff members
- Negotiated terms of several contracts with local businesses, product suppliers, and business partners
- Lead teams of up to 7 stylist and/or barber in various levels of expertise
- Greet up to 180 customers weekly, provide problem solving, and conflict resolution.
Education
Mesa Community CollegeMesa, AZ
Organizational Management
Alaska Board of Barbers & HairdressersAnchorage, AK
Cosmetology License
Clark County Adult High SchoolLas Vegas, NV
High School Graduate
Georgia Piedmont Technical CollegeClarkston, GA
Associate of Applied Science from Business Management
05.2027
Skills
- Real Estate Transactions
- Professional Communication
- Identity Confirmation
- Loan Document Signing
- Oath Administration
- Document Verification
- Ethical Conduct Adherence
- Power of Attorney Notarization
- Will Notarization
- Business Document Notarization
Timeline
Certified Notary Public
Self Employed Services
05.2023 - Current
Retention Agent
Cox Communications
10.2020 - 04.2022
Customer Service Agent
Alaska Airlines
02.2019 - 05.2019
Guest Service Agent/Night Auditor
WestMark Hotel/HAP
04.2017 - 11.2018
Co-owner/Operator
Double Header Beauty & Barber Salon
05.2011 - 12.2016
Mesa Community College
Organizational Management
Alaska Board of Barbers & Hairdressers
Cosmetology License
Clark County Adult High School
High School Graduate
Georgia Piedmont Technical College
Associate of Applied Science from Business Management