Janeen Porter
Kingman,AZ
Summary
Organized and results-driven professional with over 10 years of experience in office management, team leadership, and customer service. Proven ability to oversee daily operations, manage staff, and ensure efficient office workflows. Strong background in HR processes, budgeting, payroll, and administrative systems. Recognized for driving high team performance, streamlining operations, and delivering excellent service in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
KRMC
05.2025 - Current
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Verified insurance eligibility and benefits, facilitating seamless patient access to services.
- Coordinated appointment scheduling for multiple providers.
- Resolved patient inquiries and concerns, enhancing overall patient satisfaction and experience.
Owner
Tiger and Services, LLC
05.2020 - Current
- Handle payroll and maintain employee records, ensuring accuracy and compliance with company policies.
- Manage customer relations, client inquiries, and service schedules to support project timelines.
- Travel to job sites for assessments, estimates, and coordination of on-site requirements.
Community Director
Sterling Pointe Apartments
07.2015 - 05.2021
- Managed a team of up to 7 employees, overseeing HR functions such as hiring, training, and performance reviews.
- Processed payroll, monitored budgets, and ensured timely completion of rent collection and tenant services.
- Prepared purchase orders, submitted invoices, and generated regular reports to support property operations.
Community Director
Lindsey Management
09.2005 - 09.2010
- Supervised 10 employees, conducting performance evaluations, providing guidance, and managing daily HR tasks.
- Maintained accurate records for employee scheduling, tenant interactions, and incident documentation.
- Regularly reported property and team performance metrics to corporate, ensuring alignment with company goals.
Education
High School Diploma -
Alpha Omega
Hemet, CASkills
- Technical: Google Workspace, Microsoft Word, Excel, 10-key proficiency
- HR & Administration: Staff training, onboarding, payroll processing, recordkeeping
- Interpersonal: Effective communicator, problem-solving, employee relations, customer service
AWARDS
Lindsey Management President's Award (2006, 2007), Manager of the Year - 2nd Runner-Up (2008), Manager of the Year - 1st Runner-Up (2009), Manager of the Year (2020)
Timeline
Patient Access Representative
KRMC
05.2025 - Current
Owner
Tiger and Services, LLC
05.2020 - Current
Community Director
Sterling Pointe Apartments
07.2015 - 05.2021
Community Director
Lindsey Management
09.2005 - 09.2010
High School Diploma -
Alpha Omega