Janeen Rae
Buffalo,NY
Summary
Proven leader and strategic planner, adept in small business operations and customer service excellence, I significantly enhanced Foxy Epoxy's market presence. Skilled in employee development and performance improvements, my approach has consistently driven business growth and retention, fostering strong relationships and achieving notable customer satisfaction.
Overview
25
25
years of professional experience
Work History
Small Business Owner
Foxy Epoxy
03.2018 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to
- At Foxy Epoxy, we specialize in providing high quality epoxy for a variety of surfaces including flooring, countertop, refacing furniture, cabinets, pools, and porches. Our Expertise allows us to seamlessly cover almost any existing surfaces,eliminating the need for any messy and time consuming rip outs. With our services you can Chita stunning transformation with minimal disruptions.
Cook's Assistant
Wheatfield Commons
10.2018 - 01.2021
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Prepared and cooked meals according to dietary needs, ensured kitchen cleanliness, managed inventory, and adhered to health and safety regulations.
- Made sure to keep updated with nursing staff for any changes in dietary needs.
Bartender /Waitress
Townline Inn
08.2006 - 11.2008
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- As a waitress I provided excellent customer service, communicating effectively with customers, maintaining tables and the bar, handling billing, solving problems, and worked well in a team.
Bartender/Waitress
TC Wheelers
03.2004 - 07.2006
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Establishing a strong bond with regulars getting to know their drink of choice ensuring they enjoyed their experience.
- As a waitress, I provided excellent customer service, communicated effectively with customers and staff members, maintained tables, handled billing, solved problems, working well in a team.
Assistant Manager
Athletic Shoe Outlet
01.2000 - 12.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
Stenography
Stenographic Institute of WNY
Amherst, NYSkills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Business growth and retention
- Strategic Planning
- Employee Performance Management
- Employee Development
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Customer Relations
- Customer Retention
- Relationship Building
- Team Leadership
- Goal Setting
- Inventory Control
- Price Structuring
- Performance Evaluation and Monitoring
- Sales Strategies
- Employee Motivation
- Performance Improvements
- Cross-Departmental Teamwork
Accomplishments
- Achieved a Commercial flooring project by completing the work with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cook's Assistant
Wheatfield Commons
10.2018 - 01.2021
Small Business Owner
Foxy Epoxy
03.2018 - Current
Bartender /Waitress
Townline Inn
08.2006 - 11.2008
Bartender/Waitress
TC Wheelers
03.2004 - 07.2006
Assistant Manager
Athletic Shoe Outlet
01.2000 - 12.2003
Stenography
Stenographic Institute of WNY