Janeen Silva
Stagecoach,NV
Summary
Organized and dedicated Tax Examiner with proven track record of providing exceptional customer service in fast-paced environments. Offering great attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments, strives in environments with continued learning. Great at developing productive relationships with vast knowledge of state statutes and administrative codes.
Overview
18
18
years of professional experience
Work History
Tax Examiner
Department of Taxation
Carson City, NV
01.2022 - Current
- Audit and analyze licensed cigarette manufacturer sales throughout Nevada to ensure compliance with the Federal Master Settlement Agreement regulations.
- Reconcile upwards of $300 million dollars monthly. Using state accounting programs and spreadsheets.
- Review applications and renewals for cigarette retail licensee holders, assure compliance with Nevada Revised Statues NRS 370, 370A and Nevada Administrative Code (NAC) 370.
- Maintain knowledge of all state, and county laws in relation to the Department of Taxation, provide assistance to taxpayers, explaining and interpreting the laws.
Governing Board Member
MRANN 501C
Reno, NV
01.2022 - Current
- Reconciled accounts with statements and invoices on monthly basis, investigating, and resolving discrepancies to maintain records accuracy.
- Coordinated timely dissemination of internal and external financial statements, annual audits and annual budgets.
- Advised board on items with significant financial implications.
- Controlled revenue collection systems to maintain information quality and integrity.
- Ensured compliance with applicable laws and regulations.
- Provided documentation to members for any questions or discrepancies. Help solve discrepancies between members
- Defined and enforced organizational bylaws, rules and policies.
- Assessed potential risks, liabilities, and opportunities facing the organization.
- Oversaw corrective action plans to remedy organizational issues.
- Conducted regular reviews of operational processes and procedures.
- Served as a spokesperson for the governing board.
- Assisted with any disputed regarding the organization.
Administrative Assistant IV
Enterprise IT Services
Carson City, NV
06.2021 - 12.2021
- Performed research to collect and record data regarding training and employee work performance.
- Placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, communicating with board members and providing meeting minutes.
- Made updates to company websites.
- Monitored Chief Information Officer's work calendar and scheduled appointments, meetings and travel.
- Provided meeting minutes for staff meetings.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained staff directory and created Organizational charts
- Offered office-wide administrative support
Administrative Assistant III
Enterprise IT Services
08.2019 - 06.2021
- Performed research to collect and record data regarding training and employee work performance.
- Placed purchase orders as requested by staff.
- Supported efficient meetings by organizing spaces and materials, communicating with board members and providing meeting minutes.
- Provided meeting minutes for staff meetings
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained staff directory and created Organizational charts
- Offered office-wide administrative support
Administrative Assistant II
Child Care Licensing
09.2018 - 07.2019
- Processed background documentation for child care providers, which included Sexual Offender and Child Neglect checks for all new staff, and 5 year renewals.
- Provided customer services to child care providers
- Administrative support for all child care staff
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking hotel and ground transportation.
- Supported efficient meetings by organizing spaces and materials, and distributing meeting notes.
- Created and maintained strong
Administrative Assistant II
Office Of Vital Statistics
02.2018 - 09.2018
- Amended birth certificates due to adoptions, which included reviewing court documentation for accuracy and completion.
- Quality assurance checks for Vital Statistics staff, verifying cash drawer.
- Quality assurance for amendment clerks, verifying Paternity and Corrected birth certificates were completed properly.
- Providing customer service to walk in and phone customers
Administrative Assistant III
Public Utilities Commission
02.2017 - 02.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Posting of legal notices. Processing, mailing and distributing and Notices and Orders for commission.
- Administrative support to supervisors.
- Receptionist duties, including answering phones and assisting in office customers
- Supported logistics for meetings including room reservations, agenda preparation and calendar maintenance.
- Sorted and distributed office mail.
- Created and maintained new Policy and Procedure documents.
Administrative Assistant II
Substance Abuse Prevention And Treatment Agency
06.2016 - 06.2017
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Handled client correspondence and tracked records to foster office efficiency.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed invoices.
Administrative Assistant I
Office Of Vital Statistics
06.2015 - 06.2016
- Amended birth certificates due to adoptions, which included reviewing court documentation for accuracy and completion.
- Quality assurance checks for Vital Statistics staff, verifying cash drawer.
- Quality assurance for amendment clerks, verifying Paternity and Corrected birth certificates were completed properly.
- Providing customer service to walk in and phone customers
Accounting Support
ProGroup Management
12.2012 - 03.2014
- Used accounting software to prepare weekly and monthly financial reports.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Completed financial reports to inform managers.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Provided backup support to receptionist
Dept. of Motor Vehicles Tech II
Dept. Of Motor Vehicles
09.2005 - 12.2009
- Provided primary customer support to internal and external customers.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Organized, sorted and checked input data against original documents.
- Reviewed completed work for compliance with regulations.
- Processed incoming mail payments for vehicle registrations
- Managed multi line phones, forwarded calls to other departments
- Processed email inquiries.
- Sort all incoming mail and distributed to correct departments
- Tested new Drivers License program
- Processed letter correspondences
Education
High School Diploma -
Carson High School
06.2005
Skills
- Microsoft Office Suite
- Professional and Courteous
- Schedule Management
- Judgment and Decision Making
- Meticulous Attention to Detail
- Confidentiality and Data Protection
- Verbal and Written Communication
- Multitasking and Time Management
- Invoice Processing
- Website Updating
- Customer Service
- Spreadsheet Tracking
- Travel Coordination
- Employee Communications
- Tax Form Proficiency
- Excellent Negotiation Skills
- Legal Codes and Laws Knowledge
- Audits
- Regulatory Compliance
Timeline
Tax Examiner
Department of Taxation
01.2022 - Current
Governing Board Member
MRANN 501C
01.2022 - Current
Administrative Assistant IV
Enterprise IT Services
06.2021 - 12.2021
Administrative Assistant III
Enterprise IT Services
08.2019 - 06.2021
Administrative Assistant II
Child Care Licensing
09.2018 - 07.2019
Administrative Assistant II
Office Of Vital Statistics
02.2018 - 09.2018
Administrative Assistant III
Public Utilities Commission
02.2017 - 02.2018
Administrative Assistant II
Substance Abuse Prevention And Treatment Agency
06.2016 - 06.2017
Administrative Assistant I
Office Of Vital Statistics
06.2015 - 06.2016
Accounting Support
ProGroup Management
12.2012 - 03.2014
Dept. of Motor Vehicles Tech II
Dept. Of Motor Vehicles
09.2005 - 12.2009
High School Diploma -
Carson High School
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