Janeen Whiteside
311 Morgan Road, Hendersonville,NC
Summary
Dynamic and results-oriented, with a career progression at Henderson County Department of Social Services culminating as an Adult Home Specialist Social Worker III. Excelled in improving client satisfaction and case management efficiency through innovative problem-solving and outstanding communication skills. Expert in data confidentiality and resource management, achieving significant advancements in investigative processes and client relations. Work history extending back to 1984.
Overview
25
25
years of professional experience
Work History
Adult Home Specialist-Social Worker III
Henderson County Department Of Social Services
05.2000 - Current
- Promoted multiple times from Income Maintenance Case Manager to Child Support Enforcement Agent, to Special Assistance In-Home Social Worker II, to APS Social Worker III, to Adult Home Specialist Social Worker III.
- Documented findings and prepared detailed reports.
- Improved client satisfaction by providing timely updates on case progress and maintaining open lines of communication.
- Maintained detailed records of all investigative activities, allowing for easy retrieval when needed during court proceedings or penalty decisions.
- Managed caseloads effectively while prioritizing urgent cases to meet deadlines without compromising thoroughness or attention to detail.
- Leveraged exceptional organizational skills to handle multiple cases simultaneously, ensuring that all investigations received the necessary attention and resources for timely resolution.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Carefully documented statements, observations, and evidentiary materials.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
Education
Bachelor of Science - Elementary Education
Ohio University
Athens, OH06-1991
Skills
- Creativity and innovation
- Verbal and written communication
- Data confidentiality
- Relationship building
- Computer skills
- Task prioritization
- Positive attitude
- Willingness to learn
- Collaboration and teamwork
- Adaptability and flexibility
- Training and mentoring
- Goal setting and achievement
- Complex Problem-solving
- Complaint resolution
- Sales and marketing
- Workflow optimization
- Attention to detail
- Insurance coverage verification and authorizations
- Customer relationship management
- Office management
Timeline
Adult Home Specialist-Social Worker III
Henderson County Department Of Social Services
05.2000 - Current
Bachelor of Science - Elementary Education
Ohio University
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