Janeice Collins
Galveston,TX
Summary
Goal-oriented Customer Service Manager with 3 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Sr Pharmacy Technician
Walgreens
06.2021 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
Customer Service Manager
Walmart
10.2018 - 07.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Monitored customer service operations to assess agent performance and provide feedback.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Followed through with client requests to resolve problems.
Fitting Room Associate
Ross
05.2014 - 09.2017
- Cleaned and maintained fitting rooms regularly.
- Collected discarded merchandise, sorted and returned to display racks.
- Welcomed each customer to fitting room with warm smile and kind words.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Repackaged and tagged returned items for sales floor.
- Monitored customers for signs of theft.
Retail Sales Associate
Target
08.2011 - 10.2012
- Assisted customers by answering questions and fulfilling requests.
- Processed payments and returns with accuracy and efficiency.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Handled in-store purchase payment processing with cash and credit cards.
Education
High School Diploma -
Ball High School
Galveston, TX05.2010
Skills
- P>Cash Handling
- P>Cash Register Operations
- P>Complaint Resolution
- P>Staff Management
- P>Courteous with Strong Service Mindset
- P>Upbeat and Positive Personality
- P>Calm and Professional Under Pressure
- P>Issue and Complaint Resolution
- P>Order and Refund Processing
- Team collaboration
- Workflow optimization
- Insurance billing
- Pharmacy and customer records management
- Pharmaceutical calculations
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Certified Sr Pharmacy Technician
Walgreens
06.2021 - Current
Customer Service Manager
Walmart
10.2018 - 07.2021
Fitting Room Associate
Ross
05.2014 - 09.2017
Retail Sales Associate
Target
08.2011 - 10.2012
High School Diploma -
Ball High School