Janeice Moore
Tracy,CA
Summary
Dedicated Crew Member with a proven track record at Dunkin' Donuts, excelling in customer service and teamwork. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving significant improvements in efficiency. Skilled in cash handling and problem-solving, adept at fostering positive experiences through effective communication and collaboration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Dunkin' Donuts
07.2023 - Current
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Collaborated with team members to complete orders.
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Safe Food Handling
- Interactive communication skills
- Safety awareness
- Heavy Lifting
- Store Opening and Closing
- Valid Driver's License
- Telephone Etiquette
- Inventory Counts
Certification
Food Handlers
Timeline
Crew Member
Dunkin' Donuts
07.2023 - Current