Janeice Washington
Miami,FL
Summary
Motivated worker with full capability to perform a variety of tasks relative to assigned areas of responsibility. 5+ years of customer service and Administrative office duties, looking to add value to a business - professionally, ethically and profitably; focusing on systematically and consistently achieving higher and better results, both personally and for my employer. I aim to undertake new and diverse challenges in a more stimulating role where I can utilize my skills, knowledge and previous experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Convey Health Solutions
04.2021 - 04.2024
- Assisted health plan members with inquiries handled 50+ calls a day related to their OTC (over the counter) benefits and/or orders placed
- Educated members on how the supplemental benefit works, including benefit amounts, and products available, and frequency of coverage
- Provided exceptional customer service to health plan members, ensuring their inquiries and concerns were addressed with professionalism and empathy
- Maintain a high level of product knowledge to effectively assist health plan members with their inquiries.
Remote Surveyor
City of Miami
06.2020 - 03.2021
- Utilize remote sensing and data collection technology to accurately survey various locations and collect data for urban planning and development projects in the City of Miami
- Conduct surveys and collect data related to the impact of the Covid-19 pandemic on the city of Miami, including the spread of the virus, economic effects, and community needs
- Design and implement a comprehensive survey plan to gather data on the availability and accessibility of Covid-19 resources in the City of Miami
- Set daily and weekly goals for surveys and maintained company goals
Youth Coordinator
Overtown Youth Center
01.2019 - 08.2019
- Develop and implement engaging and interactive programs and activities for youth
- Design and implement educational and recreational programs for youth participants to promote personal and academic development
- Coordinate and schedule sports activities and events for youth participants
- Organize and supervise field trips for youth participants to enhance their learning experiences and provide them with opportunities for exploration and discovery
Receptionist
Income Tax & More Service
04.2017 - 06.2018
- Assisted in administrative duties for the office team, including making phone calls, copies and schedules
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions
- Assist clients in preparing and organizing their tax documents for filing
- Maintained confidentiality of sensitive client information to ensure privacy and compliance with legal regulations
- Provided accurate information about tax preparation services
Education
-
Miami Dade College
MIAMI, FL05.2025
High School Diploma -
Itech @ Thomas Edison
MIAMI, FL06.2019
Skills
- Customer Service
- Time management
- Problem-solving
- Organization
- Attention to detail
- Computer Proficiency
- Microsoft Word & Excel
- Documentation
- Medical Terminology
- CPR
Awards
- Employee of the month - CONVEY HEALTH SOLUTION, 2021, 2022
- Gold Star Employee - OVERTOWN YOUTH CENTER 2019
Timeline
Customer Service Representative
Convey Health Solutions
04.2021 - 04.2024
Remote Surveyor
City of Miami
06.2020 - 03.2021
Youth Coordinator
Overtown Youth Center
01.2019 - 08.2019
Receptionist
Income Tax & More Service
04.2017 - 06.2018
-
Miami Dade College
High School Diploma -
Itech @ Thomas Edison