Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janeice Newton

Fairfield,CA

Summary

Dedicated and personable professional with fourteen years of customer service experience and nearly five years in a leadership position as an Assistant Manager. Proven ability to manage daily operations, resolve guest concerns, and foster positive client relationships in a fast-paced environments. Highly organized, dependable, and eager to transition into a new field of work, bringing excellent communication, multitasking, and problem solving to support both staff and patients.

Overview

14
14
years of professional experience

Work History

Food Server

The Dead Fish
11.2016 - Current
  • Provide high-quality service to guests in a fast paced environment, ensuring customer satisfaction and repeat business.
  • Manage up to twelve tables at a time and prioritizing tasks while maintaining a positive attitude.
  • Resolve guest concerns quickly and professionally, demonstrating strong problem solving skills.
  • Collaborate with team members to create a smooth and efficient dining experience.
  • Memorize and explain menu items and suggest appropriate options to address food allergy concerns.
  • Accurately use the POS system to input orders, coursing them out to fit guests needs, and processing payments with little to no errors.

Assistant Manager

Chevy's Fresh Mex
06.2011 - 12.2016
  • Supervised day-to-day operations from the front of the house to the back of the house to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored staff to enhance skills and achieve daily targets, using hands on and motivation leadership.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted the general manager in ordering, receiving, and inputting invoices for product needed weekly.
  • Handled guest complaints with urgency and professionalism, ensuring guest satisfaction.
  • Was responsible for scheduling all front of house employees while keeping schedule requests and shift swaps organized.
  • Rebuilt the training department at our location. Overseeing the entire department from interviews to onboarding to training.
  • Worked closely with upper management to meet sales goals and operational standards.

Kids Club Associate

In Shape Gym
08.2011 - 07.2013
  • Monitored all activities to maintain maximum level of safety.
  • Enhanced children's learning experiences by incorporating age-appropriate activities and creative play into daily routines.
  • Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
  • Created new and fun activities to drive enthusiasm for children.
  • Sanitized toys and tables to maintain a clean, safe environment.
  • Encouraged positive behaviors, including patience with teachers and children.
  • Maintained control of building entry and exit points to guarantee child safety.
  • Involved children constructively in play activities to assist emotional, physical and intellectual development.

Education

High School Diploma -

Armijo High School
Fairfield CA
06-2010

Skills

  • Cash handling
  • Food handling
  • Professional attitude
  • Menu memorization
  • Service prioritization
  • Food safety practices
  • Guest relations
  • POS system operations
  • High volume
  • Conflict resolution
  • Reliable and responsible
  • Organizational skills

Languages

Spanish
Native or Bilingual

Timeline

Food Server

The Dead Fish
11.2016 - Current

Kids Club Associate

In Shape Gym
08.2011 - 07.2013

Assistant Manager

Chevy's Fresh Mex
06.2011 - 12.2016

High School Diploma -

Armijo High School

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Janeice Newton