Janiel Mcdonald
Waldorf,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Administrative HR Assistant
Macys Department Store
11.2022 - Current
- Answered and redirected incoming phone calls for office.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Set up orientations and initial training for new employees.
Call Center Customer Service Representative
Statefarm Insurance
10.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and managed customer files and databases.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Psychology
Louisiana Tech University
Ruston, LA03.2018
Skills
- Records Preparation
- Conducting Employee Orientations
- Employee Onboarding
- Recruitment
- Shift Change Procedures
- Orient New Employees
- Customer Service
- Communication
- Time management
- Attention to detail
Timeline
Administrative HR Assistant
Macys Department Store
11.2022 - Current
Call Center Customer Service Representative
Statefarm Insurance
10.2021 - 02.2022
Bachelor of Arts - Psychology
Louisiana Tech University
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