Janeine Clarke
Miami,FL
Summary
Reliable Medical Support professional with over 20 years of experience. Proven history of superior performance at individual, team and organizational levels. With ability to handle multiple tasks effectively and efficiently in fast-paced environments. Detail-oriented, exceptional communicator looking to bring my medical background and team-building skills to facilitate positive family patient care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Assistant
South Florida Institute for Reproductive Medicine/ IVFMD
01.2020 - Current
- Provide health care services to patients/couples seeking parenthood, as well as other related technical and clinical support activities
- Assisting multiple physicians with in-office procedures including ultrasounds, Intrauterine Insemination (IUI), IVF (TVOR, ET and FET) SIS, HSG, In-office HSC and other in office surgical procedures
- Tissue pathology and lab processing procedures
- As a patient advocate, I assist the Front Desk to keep the clinical team on schedule by reviewing service delivery and enhancing patient flow
- Educating couples on procedures and different fertility treatment processes
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Patient Care Technician
Memorial Health Care System
06.2006 - 08.2019
- Provide patient care on a Telemetry/ Medical floor/Emergency Department
- Assist in providing direct client care following a developer plan of care for age specific client population per delegation by an RN.
- Limb splinting with ortho glass fiber materials
- Display strong clinical skill in assessing vital signs, performing Lab draws, glucose checks and .
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Provided support during critical incidents or disasters as an integral part of the emergency response team, demonstrating adaptability in high-pressure situations.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Inserted peripheral IVs and administered non-medication IV fluids.
Lead Medical Assistant
Dr. Violets Lyra OB/GYN
03.2003 - 04.2006
- Phlebotomy/ suture and staple removal
- Perform routine laboratory tests & administer injections
- Explain treatment procedures, medications, special diet, test results or doctor's instructions
- Authorize drug refills & provide prescription information to pharmacies
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
Cash Office Accounting Associate/Cashier Supervisor
Sam's Club
04.2000 - 06.2004
- In charge of managing cashiers & customer service desk
- Provide excellent customer service to customers, both in person and over the phone
- Preparing receipts, change orders & bank deposits to be sent out to bank
- Processing all sales transactions from previous day, accurately and in a timely manner
- Monitoring register activities and balancing safe
- Identifying customer's desires to establish ideal customer satisfaction
- Responding to customer quality concerns with verbal/written communication reporting feedback to upper management
- Entering accurate information into data sheets
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Reported financial data and updated financial records in ledgers and journals.
- Enhanced financial accuracy by consistently reconciling accounts and resolving discrepancies.
Education
Associates of Science - Nursing
ITT Technical Institute, Breckenridge School of Nursing
Miami, FL01.2014
Associate - Advance Medical Assistant
National School of Technology/Everest
North Miami, FL01.2002
Skills
- Bookkeeping
- EKG
- CPR
- Microsoft Word
- Specimens collection and processing
- Sterilization techniques
- First Aid
- EMR Systems
- Experience Administering Injections
- Medical Scheduling
- Phlebotomy Techniques
Certification
- BLS for Healthcare Providers, 05/01/19, 05/31/21
- CPR Certification
- Certified Medical Assistant
- BLS Certification
Additionalinformation - Skillssummary
- Medical Office Management
- Training & Supervision
- Billing & Collections
- Vitals & Injections
- Sales & Marketing
- Bookkeeping & Referrals
- Accounts Receivable
- Inventory Management & Client Education
- X-ray/Hysterosalpingogram Tech
Timeline
Medical Assistant
South Florida Institute for Reproductive Medicine/ IVFMD
01.2020 - Current
Patient Care Technician
Memorial Health Care System
06.2006 - 08.2019
Lead Medical Assistant
Dr. Violets Lyra OB/GYN
03.2003 - 04.2006
Cash Office Accounting Associate/Cashier Supervisor
Sam's Club
04.2000 - 06.2004
Associates of Science - Nursing
ITT Technical Institute, Breckenridge School of Nursing
Associate - Advance Medical Assistant
National School of Technology/Everest
- BLS for Healthcare Providers, 05/01/19, 05/31/21
- CPR Certification
- Certified Medical Assistant
- BLS Certification
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