Janeisha Hopkins
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Seasonal Merchandising Service Associate
Lowe's Home Improvement
02.2024 - Current
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Enhanced customer satisfaction by providing knowledgeable assistance in plant selection and care.
- Boosted sales through effective merchandising and attractive displays of garden center products.
- Conducted regular quality checks on plants for signs of disease or pests, implementing necessary treatments as needed.
- Developed strong relationships with vendors for consistent delivery scheduling and better access to new products or promotions.
- Promoted sustainable gardening practices among customers by recommending eco-friendly products.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained a healthy and organized inventory by timely restocking and proper care of plants.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Educated customers on plant maintenance techniques for optimal growth and longevity.
- Demonstrated expertise in garden design principles during consultations with clients seeking landscape solutions.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Maintained walkways and paths throughout gardens for safe navigation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
General Laborer
Tyson Foods
01.2024 - 02.2024
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Completed tasks efficiently for timely project completion within set deadlines.
- Learning how to maintain sharp tools to perform jobs correctly.
- Making precision cuts to carcass and separating meat from bones to achieve desired carcass yield.
- Packing meat for store usage.
Online Grocery Associate
Walmart
11.2021 - 12.2023
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Streamlined packaging processes for improved efficiency while maintaining product integrity during transportation or storage before pickup or delivery.
- Assisted with troubleshooting technical issues faced by customers using the online platform, providing prompt resolutions.
- Supported ongoing promotions and seasonal campaigns by highlighting relevant products within online orders when applicable.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Loaded and unloaded orders at customer's homes or locations.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact locations specified.
General Laborer
Tyson Foods
09.2020 - 08.2021
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Removing defects such as vacuuming and bagging.
Cashier
Walmart
11.2016 - 09.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
McDonald's
07.2016 - 11.2016
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Accurately handled cash register transactions while providing excellent customer service.
- Resolved customer complaints independently or with aid of supervisor.
- Assisted counter staff in packing ready orders and distributing to customers.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Made change and issued receipts or tickets to customers for each transaction.
- Provided beverage cups and condiments to increase customer convenience
- Replaced CO2 tanks and soda syrups when depleted.
Education
High School Diploma -
Dyersburg High School
Dyersburg, TN05.2016
Skills
- Stock replenishment
- Staff education and training
- Customer service excellence
- Handling returns
- Payment Processing
- Complaint Handling
- Client Relationship Building
- Quality Assurance
- Sales experience
- POS experience
- Patience and Tolerance
- Customer Service
- Technical Support
- Computer Skills
- Data Entry
- Order Fulfillment
- Team Collaboration
- Conflict Resolution
- Complaint resolution
- Multitasking and Organization
- Strong Work Ethic
- Performance Goals
- Listening Skills
- Attention to Detail
- Excellent Communication
- Order Processing
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Order and Refund Processing
- Transaction Processing
Timeline
Seasonal Merchandising Service Associate
Lowe's Home Improvement
02.2024 - Current
General Laborer
Tyson Foods
01.2024 - 02.2024
Online Grocery Associate
Walmart
11.2021 - 12.2023
General Laborer
Tyson Foods
09.2020 - 08.2021
Cashier
Walmart
11.2016 - 09.2020
Cashier
McDonald's
07.2016 - 11.2016
High School Diploma -
Dyersburg High School