Janeisha Trent-Mathis
Atlanta,GA
Summary
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
11
11
years of professional experience
Work History
Operations Manager
CaughtBySurprise LLC.
Atlanta, GA
02.2013 - Current
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Seasonal Worker
Amazon
07.2019 - 05.2022
- Monitored fuel level throughout shift and refueled when necessary.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Ensured compliance with company safety regulations at all times while on the job.
- Developed and maintained relationships with clients and vendors.
- Built relationships with customers by providing friendly customer service.
- Maintained records related to sales for store management.
- Greeted customers to determine wants or needs.
Data Entry Specialist
Carnival Cruise Lines
Atlanta, GA
09.2017 - 07.2019
- Entered large volumes of data quickly with a high degree of accuracy.
- Organized files, updated customer information, and generated reports as requested.
- Resolved problems related to incorrect or incomplete data entries.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Assisted other departments with research projects involving large amounts of data entry.
- Validated customer information, such as addresses and contact numbers.
Education
Bachelor of Science - Business Administration
University Of Arizona
1220 E University Boulevard Tucson AZ 8572107-2028
Bachelor of Science - Business Administration And Management
Colorado Technical University
1575 Garden Of The Gods Rd Colorado Springs, CO 08-2021
Skills
- Performance reporting
- P&L Management
- Health and safety compliance
- Maintenance Planning
- Customer Service
- Process Improvement
- Data Management
- Business Intelligence
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Schedule Management
- Microsoft Office expertise
Timeline
Seasonal Worker
Amazon
07.2019 - 05.2022
Data Entry Specialist
Carnival Cruise Lines
09.2017 - 07.2019
Operations Manager
CaughtBySurprise LLC.
02.2013 - Current
Bachelor of Science - Business Administration
University Of Arizona
Bachelor of Science - Business Administration And Management
Colorado Technical University