Janeissa Gonzalez
Austin,TX
Summary
Accomplished Lead Ramp Agent at GAT with a proven track record in enhancing on-time performance and team productivity. Expert in aircraft marshalling and ground support equipment operation, coupled with exceptional leadership and training abilities. Elevated operational efficiency and safety, mentoring new hires to seamlessly integrate into fast-paced environments.
Overview
8
8
years of professional experience
Work History
Lead Ramp Agent
GAT
04.2021 - Current
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
Cashier
711 Gas Station
02.2019 - 10.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
Cashier
Delaware North
05.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
Cook
Sonic
09.2016 - 06.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Education
Foy H Moody
Corpus Christi, TXSkills
- Aircraft Marshalling
- Ground Support Equipment Operation
- Airport Security Regulations
- Baggage handling
Timeline
Lead Ramp Agent
GAT
04.2021 - Current
Cashier
711 Gas Station
02.2019 - 10.2019
Cashier
Delaware North
05.2018 - 12.2018
Cook
Sonic
09.2016 - 06.2017
Foy H Moody
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