Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Janejira Damron

Shoreline

Summary

Detail-oriented customer service professional with strong problem-solving abilities. Proven adaptability in fast-paced environments, committed to enhancing customer experiences and ensuring effective resolution of issues.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

David's Bridal
Lynwood
01.2025 - Current
  • Handled customer inquiries via phone and in-person interactions.
  • Managed appointment scheduling for dress fittings and consultations.
  • Provided product knowledge on wedding attire and accessories.
  • Resolved customer complaints with empathy and effective communication.
  • Collaborated with team members to maintain a positive shopping environment.
  • Processed transactions accurately using point-of-sale systems.
  • Supported inventory management by organizing merchandise displays effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted available products and services to customers during service, account management and order calls.
  • Surpassed sales goals through implementation of successful marketing strategies.

Food Runner

Regal Cinebarre Mountlake
Mountlake Terrace
06.2022 - 05.2023
  • Delivered food promptly to tables while ensuring accuracy of orders.
  • Assisted servers by restocking supplies and clearing empty dishes efficiently.
  • Collaborated with kitchen staff to maintain smooth food service operations.
  • Communicated with guests to address any food-related inquiries or concerns.
  • Maintained cleanliness and organization in dining and kitchen areas consistently.
  • Monitored dining area for guest needs and responded proactively to requests.
  • Supported team members during busy shifts by managing multiple tasks efficiently.
  • Followed safety and hygiene standards while handling food items throughout service.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Organized food orders and ensured accuracy of items served to customers.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Removed dishes and glasses from tables for cleaning.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Ensured compliance with health code regulations related to food storage temperatures.
  • Followed proper sanitation guidelines when handling food products.
  • Seamlessly adapted to changes in menu or kitchen procedures to maintain service efficiency.
  • Helped in training new food runners, sharing best practices and operational knowledge.
  • Provided exceptional customer service, responding promptly to requests and concerns.
  • Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
  • Participated in team meetings to discuss service improvements and guest feedback.
  • Maintained knowledge of menu items and daily specials to answer customer inquiries.
  • Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
  • Maintained a clean and organized work area throughout shift operations.
  • Employed strong organizational skills to handle high-volume service periods without compromising quality.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Kept store presentable with regular cleaning and organization.
  • Stored cleaning materials properly after use.
  • Assisted with cleaning duties following each show or event.

Creative Director

Atomic Heat Media
Seattle
10.2019 - 06.2022
  • Led creative brainstorming sessions to generate innovative design concepts.
  • Developed visual assets for digital and print campaigns using Adobe Creative Suite.
  • Oversaw project timelines to ensure timely delivery of creative materials.
  • Researched industry trends to inform creative strategies and direction.
  • Managed vendor relationships for production of marketing collateral and promotional items.
  • Designed work that strongly communicated brand narrative, goals and concepts.
  • Developed and implemented innovative strategies to increase brand awareness.
  • Proposed concepts using rough sketches, storyboards or mood boards.
  • Managed writers, artists, designers and project managers with hands-on approach to successfully accomplish daily work and special projects.
  • Oversaw the production of digital assets such as videos, websites, and interactive experiences.
  • Established relationships with agencies and freelancers to secure resources for projects.
  • Developed digital graphics for social media, websites, and marketing collateral.
  • Utilized Adobe Creative Suite to produce high-quality designs and layouts efficiently.
  • Ensured brand consistency across all visual communications and design outputs accurately.
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.
  • Designed print materials such as brochures, flyers and posters for marketing campaigns.
  • Generated digital image files for use in digital and traditional printing.
  • Maintained up-to-date knowledge of industry trends in graphic design technologies.
  • Created responsive layouts to enhance user experience across multiple devices.
  • Managed project timelines and delivered web design projects on schedule.
  • Designed logos, icons, images, and banners for websites.

Social Media Manager

Prescribing Happiness
Everett
08.2016 - 02.2019
  • Developed engaging social media content across multiple platforms.
  • Managed daily social media interactions to enhance brand visibility.
  • Analyzed social media trends to inform content strategy and scheduling.
  • Executed targeted advertising campaigns to reach specific audience segments.
  • Conducted regular audits of social media performance for continuous improvement.
  • Managed the daily operations of all assigned social media accounts.
  • Tracked social media metrics to determine audience growth rate, volume and reach.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.
  • Prepared monthly calendar to manage online content across multiple platforms.
  • Engaged with and responded to online audience through relevant comments.
  • Designed promotional materials using graphic design software applications.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Optimized posts for SEO purposes by researching relevant keywords and hashtags.
  • Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
  • Designed innovative branding materials for diverse client projects and campaigns.
  • Developed digital graphics for social media, websites, and marketing collateral.
  • Managed multiple design projects simultaneously while meeting tight deadlines consistently.
  • Ensured brand consistency across all visual communications and design outputs accurately.
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.
  • Designed user-friendly interfaces for various web applications and websites.
  • Designed logos, icons, images, and banners for websites.
  • Utilized SEO techniques to improve search engine rankings of websites.

Sales Associate

Sears
Shoreline
07.2015 - 12.2015
  • Assisted customers with product selection and provided expert recommendations.
  • Maintained store displays and ensured merchandise was well-stocked and organized.
  • Handled customer transactions using point-of-sale systems efficiently.
  • Collaborated with team members to achieve sales targets and improve service quality.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Participated in promotional events to enhance brand visibility and attract customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Attended weekly team meetings to review performance goals and objectives.

Education

Bachelor of Arts - Film And Video Production

Seattle Film Institute
Seattle, WA
10-2019

Associate of Arts - Graphic Design

Shoreline Community College
Shoreline, WA
12-2018

High School Diploma -

Shorecrest High School
Shoreline, WA
06-2015

Skills

  • Customer relationship management
  • Point-of-sale transactions
  • Product knowledge
  • Problem solving
  • Adaptability
  • Attention to detail
  • Professional telephone demeanor
  • Typing 93 wpm
  • Staff education and training
  • Empathy and patience
  • Filing
  • Research
  • Problem resolution
  • Report preparation
  • Consultative sales
  • Graphic design principles
  • Visual branding
  • Print production
  • Time management
  • Project management
  • Video editing
  • Digital content strategy
  • Social media engagement
  • Content production

Websites

References

References available upon request.

Timeline

Customer Service Representative

David's Bridal
01.2025 - Current

Food Runner

Regal Cinebarre Mountlake
06.2022 - 05.2023

Creative Director

Atomic Heat Media
10.2019 - 06.2022

Social Media Manager

Prescribing Happiness
08.2016 - 02.2019

Sales Associate

Sears
07.2015 - 12.2015

Bachelor of Arts - Film And Video Production

Seattle Film Institute

Associate of Arts - Graphic Design

Shoreline Community College

High School Diploma -

Shorecrest High School

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