Janeka Ebanks
Miami,FL
Overview
13
13
years of professional experience
1
1
Certification
Work History
Marketing Executive
WESTEL T/A LOGIC
Grand Cayman
09.2023 - Current
- Created content for various digital channels, including website, social media and email.
- Developed marketing strategies and campaigns to increase brand awareness.
- Established pricing strategies for new products by analyzing competitive landscape.
- Analyzed customer feedback to improve the quality of products and services.
- Designed innovative branding materials such as brochures, flyers, banners.
- Produced weekly reports on key performance indicators related to marketing initiatives.
- Coordinated with design teams to create visuals that capture attention of target audience.
- Planned and organized public relations and promotional events.
Consumer Support & Corporate Administrator
WESTEL T/A LOGIC
Grand Cayman
07.2019 - 09.2023
- Provided customer service and technical support to customers via telephone, email, and chat.
- Resolved customer inquiries in a timely manner and followed up with customers as needed.
- Performed troubleshooting on software related issues and escalated complex problems when necessary.
- Ensured accuracy of billing information by verifying payment details from customers.
- Collaborated with other departments such as sales, marketing, IT. to resolve customer issues quickly.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
- Coordinated and organized meetings, conferences, travel arrangements and appointments for executive staff.
- Developed presentations using Microsoft Office Suite software applications such as Word, Excel, PowerPoint.
- Prepared financial statements, budgets, invoices and other documents as requested by management.
- Assisted with budget preparation processes by gathering data from internal departments.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Strata Accounts Associate
WESTEL T/A LOGIC
Grand Cayman
11.2016 - 07.2019
- Assisted with month-end close activities such as preparing adjusting journal entries and accruals.
- Generated financial statements and other management reports for review by senior staff members.
- Analyzed balance sheet accounts for potential errors or discrepancies.
- Reviewed invoices for accuracy prior to payment processing.
- Created detailed spreadsheets using Microsoft Excel to track financial data over time.
- Assisted with internal audit procedures to ensure compliance with accounting standards.
- Updated inventory records in the company's system following purchase orders being filled.
- Compiled audit reports for expenditures, profits and losses to provide transparency.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Coded invoices and other records to maintain organized and accurate records.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
Customer Service Representative
WESTEL T/A LOGIC
Grand Cayman
09.2013 - 10.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Mentored junior team members and managed employee relationships.
Sales Associate
BLUE WAVE
03.2011 - 09.2013
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
Education
John Gray High School
Savannah Primary School
Truth for Youth
Skills
- Organizational Management
- Office Management
- Document Control
- New Hire Onboarding
- Executive Support
- MS Office
- Attention to Detail
- Resourceful and Analytical
- 33 wpm Typing Speed
Certification
- Microsoft Excel Completion
- Data Security Risk Management
References
- Amber Watler, Former Supervisor, 938-0002
- Tricia Skyers-Palacio, Netball Coach, 925-2958
- Tishel Watler, Supervisor, 324-2970
Timeline
Marketing Executive
WESTEL T/A LOGIC
09.2023 - Current
Consumer Support & Corporate Administrator
WESTEL T/A LOGIC
07.2019 - 09.2023
Strata Accounts Associate
WESTEL T/A LOGIC
11.2016 - 07.2019
Customer Service Representative
WESTEL T/A LOGIC
09.2013 - 10.2016
Sales Associate
BLUE WAVE
03.2011 - 09.2013
John Gray High School
Savannah Primary School
Truth for Youth