Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

JANEKA Hall

Lithia Springs,GA

Summary

Performance-driven Manager with progressive background in Human Resource, Loss Prevention, Management and Call center an a list of other talents. Driven consistent growth with effective management of all facets of operations. Keep satisfied, loyal, and hardworking team, building knowledge and abilities with sound training practices. Security- and budget-conscious.

Overview

17
17
years of professional experience

Work History

Store Manager

CVS
09.2020 - Current
    • Managed inventory control, cash control and store opening and closing procedures.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Completed point of sale opening and closing procedures.
    • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
    • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
    • Approved regular payroll submissions for employees.
    • Rotated merchandise and displays to feature new products and promotions.
    • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
    • Performed thorough cash audits and deposit investigations.

Store Manager District Trainer

Dollar Tree
02.2017 - 08.2020
  • Monitor budget adherence and promoted expense control through meticulous loss prevention strategies and accurate inventory management.
  • Provide consistent feedback and training to empower team members in confident and personable service- delivery.
  • Target recruitment strategies effectively based on detailed personnel forecasts.
  • Establish applicant sources, conducting outreach via online job boards, employment agencies, community services, and colleges.
  • Managing Key Performance Indicators, delivering excellence, presenting at all levels, and personal and peer development.
  • Perform variety of management functions including, driving sales, achieving store productivity and financial targets, planning and executing promotional and local store marketing activities.
  • Provide informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service.
  • Evaluate success of training programs and recommended improvements to upper management to enhance effectiveness.

Store Manager

Goodwill
01.2015 - 02.2017
    • Trained, managed and developed 40 production and store associates established an adjusted work procedures to meet production schedules Maintains store staff by recruiting, selecting, orienting, and training employees.
    • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
    • Managed inventory control, cash control and store opening and closing procedures.
    • Resolved customer service issues promptly.
    • Completed all point of sale opening and closing procedures, including counting contents of cash register.
    • Helped with planning schedules and delegating assignments to meet coverage and service demands.
    • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

HR Business Partner/Recruiter

Goodwill
11.2013 - 01.2015
  • Managed full cycle of recruiting, hiring and onboarding new employees.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
  • Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
  • Maintained confidential nature of all employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
  • Collaborated with leadership to assess and improve policies across board.
  • Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.

Operations/Production Manager

Goodwill
11.2011 - 11.2013
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Addressed personnel issues and scheduling conflicts promptly.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed continuous improvement initiatives to drive gains in quality, flow and output.
  • Standardized production procedures, job roles and quality assurance guidelines.
  • Maintains store staff by recruiting, selecting, orienting, and training employees Achieved financial objectives by preparing an annual budget scheduling expenditures;analyzing variances;initiating corrective actions, and use of Profit and Loss Statements Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service

Operations Manager

MTM Inc.
06.2011 - 08.2012
  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Conducted performance reviews for all CSRs to reduce resolution times and improve customer satisfaction ratings.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw call-monitoring, coaching, performance and corrective action for all team members.
  • Assisted in training, motivating and coaching team members to meet required center goals.
  • Communicated frequently and openly to motivate team members and drive goal achievement.
  • Coached team members regarding call strategy to effectively reach targets and foster customer retention.

Call Center Supervisor

MTM Inc.
02.2006 - 06.2011
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Handles daily scheduling of trips by documenting trip request and selecting the most appropriate transportation provider
  • Executed Monthly Performance Plans with representatives to to identify production gaps.
  • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.

Education

Bachelor of Arts - Human Resources Management

University of Phoenix
Greenville, SC
05.1994

High School Diploma -

Johnson High School
Hunstville, Alabama
05.1989

Skills

  • Employee Training Oversight
  • Team Leadership
  • Records Organization and Management
  • Customer Service
  • Training Program Design
  • Policy Interpretation
  • Recruitment Management
  • Loss Prevention Expertise
  • Retail Theft Investigations
  • Call Center Management
  • Scheduling Forecasting
  • Maximizing Profitability

Timeline

Store Manager

CVS
09.2020 - Current

Store Manager District Trainer

Dollar Tree
02.2017 - 08.2020

Store Manager

Goodwill
01.2015 - 02.2017

HR Business Partner/Recruiter

Goodwill
11.2013 - 01.2015

Operations/Production Manager

Goodwill
11.2011 - 11.2013

Operations Manager

MTM Inc.
06.2011 - 08.2012

Call Center Supervisor

MTM Inc.
02.2006 - 06.2011

Bachelor of Arts - Human Resources Management

University of Phoenix

High School Diploma -

Johnson High School

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