Janeka Horton
Baton Rouge,LA
Summary
-Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
-Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
9
9
years of professional experience
Work History
Assistant Manager (DM3)
McDonald’s
Baton Rouge, Louisiana
02.2019 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Receptionist
Mardy’s Fine Cars
Baton Rouge, Louisiana
08.2018 - 12.2020
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Compiled data from various sources into organized reports for management review.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Receptionist
Benton Nissan of Hoover
Hoover, Alabama
03.2016 - 09.2016
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
Helena High School
Helena, AL05-2016
Skills
- Recruiting and interviewing
- Money handling
- Staff training and development
- Recruitment and hiring
- Task delegation
- Microsoft office expertise
- Sales monitoring
- Performance reviewing
Timeline
Assistant Manager (DM3)
McDonald’s
02.2019 - Current
Receptionist
Mardy’s Fine Cars
08.2018 - 12.2020
Receptionist
Benton Nissan of Hoover
03.2016 - 09.2016
High School Diploma -
Helena High School