Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Janeka Richardson

Nashville,TN

Summary

Detailed- oriented professional with strong property management and customer service skills; with a focus on conflict resolution and communication. Expertise in team collaboration and financial reporting, contributing to tenant satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Assistant Property Manager

Priest Lake Apartments
Nashville, Tennessee
08.2023 - Current
  • Collaborated with vendors for maintenance and repair services on-site.
  • Conducted routine inspections to ensure property standards were met.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Conducted tours of vacancies with prospective tenants.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Prepared monthly financial reports for review by the property manager.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.

Customer Service Representative

Kepro/CloudOne
Nashville, Tennessee
02.2018 - 07.2023
  • Processed TennCare applications efficiently, ensuring accurate and timely submission.
  • Mentored junior team members and managed employee relationships.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Trained new staff on policies, procedures, and customer service techniques.
  • Documented customer interactions and feedback for quality assurance purposes.
  • Handled high-volume calls while maintaining professionalism and composure.
  • Managed customer accounts and updated information in the database.

Leasing Consultant

Residences At Stonebrook Apartments
Nashville, Tennessee
06.2016 - 02.2018
  • Assisted prospective tenants with property tours and leasing information.
  • Managed rental applications and conducted background checks for applicants.
  • Organized community events to promote resident engagement and satisfaction.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Contacted and followed up with tenants on renewal notices.
  • Maintained accurate records of prospective renters, applications and leases.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Tracked leads using CRM software and followed up with interested parties.

Credit Clerk

Lifeway Distribution Center
Lebanon, TN
10.2011 - 05.2016
  • Entered credit slips and return requests to issue authorizations and process returns documentation.
  • Submitted delinquent accounts to collections department or outside resources.
  • Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
  • Reviewed credit applications for accuracy and completeness prior to submission to lender and creditor.
  • Monitored delinquent accounts and followed up with customers on overdue balances.
  • Processed customer credit applications and verified financial information.
  • Monitored credit limits and flagged accounts for review as needed.
  • Performed data entry for credit card and cash transactions in general ledger.

Education

High School Diploma -

HILLWOOD COMPREHENSIVE HIGH SCHOOL
Nashville, TN
05-2009

Skills

  • Property management
  • Conflict resolution
  • Communication skills
  • Team collaboration
  • Data entry accuracy
  • Customer relationship management
  • Financial reporting
  • Strong communication skills
  • Resident retention
  • High-volume call handling
  • Application processing
  • Problem solving
  • CRM system proficiency
  • Credit card payment processing
  • Refunds processing
  • Order processing
  • Script adherence
  • Microsoft office expertise

References

  • Quineka Horton- 615-586-3774, co worker/trainer
  • Brandy DeJurnett- 615-689-6406, CloudOne manager
  • Dennis Hancock- 615-203-2126, co worker

Timeline

Assistant Property Manager

Priest Lake Apartments
08.2023 - Current

Customer Service Representative

Kepro/CloudOne
02.2018 - 07.2023

Leasing Consultant

Residences At Stonebrook Apartments
06.2016 - 02.2018

Credit Clerk

Lifeway Distribution Center
10.2011 - 05.2016

High School Diploma -

HILLWOOD COMPREHENSIVE HIGH SCHOOL

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