Jane Kathleen Gregorio
Communications Coordinator
Corpus Christi,TX
Summary
Degreed Communications Coordinator with 15+ years experience in content writing, multimedia broadcast journalism, customer service and employee engagement seeks to utilize writing and people skills to better serve Corpus Christi and the community.
Overview
17
17
years of professional experience
Work History
Editor-in-Chief (Part-Time Freelance)
The Crossroads Of South Texas Newspaper
01.2021 - Current
- Monitored City of Corpus Christi website for press releases and announcements to keep readers informed on current events and updates.
- Mentored junior writers, fostering their professional growth and skill development.
- Improved quality by implementing rigorous editing and proofreading processes.
- Developed strong relationships with Mayor's office, City and County officials, industry experts, conducting interviews for publication.
- Adhered to strict deadlines for articles while maintaining high-quality output.
- Creative collaboration with artists on layout design for visual appeal and readability.
Multimedia Video Journalist (Part-Time Freelance)
Eagle Broadcasting
08.2017 - Current
- Conducted in-depth research and interviews to produce accurate, timely, and relevant news reports.
- Produced and edited compelling visual content consistently shared across social media platforms for increased brand awareness.
- Enhanced viewer engagement by producing high-quality multimedia content for various digital platforms.
- Covered wide range of topics including politics, local business, community service events which showcased versatility as multimedia journalist.
Senior Clinical Administrative Coordinator
United Healthcare
03.2011 - Current
- Coordinated with Leadership to identify internal messaging and communication with Nurse Case Managers to address patient needs
- Brainstorming with management to identify communication gaps and opportunities for improved employee engagement.
- Worked with other departments within the organization as part of a cross training initiative program to perform other duties as needed.
- Helped leadership plan quarterly newsletter content designed to promote employee engagement while communicating department updates
- Ensured internal and external messaging and other communications content aligned consistently with company brand and tone.
- Assisted in the development and training of new staff with multiple presentation platforms.
- Recommended software strategies to enhance work efficiency and outcome
Writer (Part-Time Freelance)
Corpus Christi Business News 101corpuschristi.com
12.2015 - 12.2021
- Utilized social media platforms to share work samples and engage with readers, expanding audience reach and driving website traffic.
- Enhanced visual storytelling by taking photos of newsworthy events and human-interest stories.
- Delivered high-quality photographs for publication, ensuring accurate representation of news articles and features.
- Managed tight deadlines while delivering high-quality content for print and digital platforms.
- Developed strong network of sources and contacts within community, enabling access to exclusive events and stories.
Customer Communications Specialist
Coventry Health Care (Aetna)
03.2009 - 03.2011
- Provided customer satisfaction through empathetic listening and prompt resolution.
- Improved efficiency of existing communication channels, by recommending methods that better aligned with customer preferences as they evolved over time.
- Organized team-building activities to foster positive employee morale and collaboration.
- Managed high-volume inbound and outbound calls, emails and internal messaging, ensuring prompt response times and accurate information delivery.
Classified Advertising Representative
San Antonio Express News
11.2006 - 03.2009
- Helped customers develop creative and captivating advertising copy.
- Improved customer satisfaction by providing exceptional client support.
- Enhanced advertisement quality by working closely with graphic designers on creating visually appealing ads that aligned with client objectives.
- Maximized ad revenue through effective negotiation and sales skills for ad placements.
- Collaborated with creative teams to produce eye-catching advertisements, resulting in increased customer engagement.
Education
Bachelor of Arts - Business Marketing
University of The Incarnate Word
San Antonio, Texas08.2005
Associate of Arts - Radio, TV, Film Broadcasting
Richland College
Dallas, TX06.1998
Skills
- 15 years experience in broadcast journalism, freelance writing, copywriting, video editing, script writing and conducting interviews for Eagle News International, Corpus Christi Business News, San Antonio Express News and The Crossroads of South Texas Newspaper
- Proficient in multiple platforms using Microsoft Office, Word, Excel, Power Point, Adobe Photoshop, Adobe InDesign, Premier, i-Movie, Canva and more
- Award winning customer service, received recognition from Coventry (Aetna), San Antonio Express News and United Healthcare
- 7 years experience, writing press releases, preparing newsletters and internal communications for department, using multiple platforms, maintaining blog and social media (Twitter, Facebook, Pinterest) on behalf of organization
- Licensed and Bonded Notary Public
Accomplishments
- Recognition Award for Collaboration from United Healthcare for working with other departments to develop work-around solution
- More than ten years experience at writing and editing general interest articles for Corpus Christi Business News and The Crossroads of South Texas promoting positive community news in Coastal Bend.
- Customer Service Awards and Recognition from Coventry (Aetna) and San Antonio Express News for exceeding customer expectations.
- Recognition from Management at United Healthcare for fostering positive workplace and boosting employee morale.
Skills
Public Affairs, Leadership Skills, Internal Communications, Intranet, Social Media Posting, Business Networking, Employee Engagement, Photography, Video Editing, Adobe InDesign, Photoshop, Microsoft Excel, Microsoft Word, Ms Word, Photoshop, Word
Timeline
Editor-in-Chief (Part-Time Freelance)
The Crossroads Of South Texas Newspaper
01.2021 - Current
Multimedia Video Journalist (Part-Time Freelance)
Eagle Broadcasting
08.2017 - Current
Writer (Part-Time Freelance)
Corpus Christi Business News 101corpuschristi.com
12.2015 - 12.2021
Senior Clinical Administrative Coordinator
United Healthcare
03.2011 - Current
Customer Communications Specialist
Coventry Health Care (Aetna)
03.2009 - 03.2011
Classified Advertising Representative
San Antonio Express News
11.2006 - 03.2009
Bachelor of Arts - Business Marketing
University of The Incarnate Word
Associate of Arts - Radio, TV, Film Broadcasting
Richland College
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