JANE KRESS
Austin
Summary
Incredibly motivated recent graduate with 7 years of experience in the service industry. Highly skilled at meeting the needs of diverse individuals. Strong ethics, adaptability, and fantastic interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Great appreciation for providing services, skilled at multitasking, and possessing strong time management abilities.
Overview
7
7
years of professional experience
Work History
Office Admin
Casa Washa Cleaning & Renewal
07.2025 - Current
- Answered incoming calls and conducted outbound sales calls to generate new business and maintain client relationships
- Scheduled cleaning appointments and coordinated daily calendars to optimize team efficiency
- Managed client intake forms and maintained accurate, up-to-date records in the CRM system
- Organized and streamlined office processes and procedures to improve workflow and customer responsiveness
Server
True Food Kitchen
04.2024 - 07.2025
- Delivered a consistent 5-star client experience through proactive communication and service follow-up
- Created positive guest experience by listening to guest needs and recommending options to meet requests
- Supervised serving staff to drive a high level of hospitality and food excellence
- Managed opening and closing duties to facilitate restaurant operations
- Provided exceptional service to a high volume of daily customers
- Trained and acclimated new servers to the restaurant's culture and operations
Server
Flix Brewhouse
08.2023 - 03.2024
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Greeted customers, answered questions, and recommended specials to increase profits
- Handled food safely and cleaned spaces to protect customers from foodborne illness and maintain proper sanitation
- Maintained accuracy while handling payments, giving change, and printing receipts for customers
- Certified trainer
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Utilized POS system to total meal costs and add taxes for final bill calculation
- Provided exceptional customer service to patrons by taking orders, suggesting beers from in-house brewery, delivering food and beverages, and ensuring a positive movie-watching experience
- Demonstrated strong multitasking abilities in a fast-paced environment, efficiently managing multiple tasks such as serving customers, preparing orders, and processing payments, maintaining mic communication
- Maintained cleanliness and organization in the auditoriums, including restocking inventory and cleaning workstations and theatres to ensure compliance with health and safety standards
- Collaborated with team members to coordinate workflow and optimize service efficiency during peak hours and special events
- Proactively addressed customer inquiries, concerns, and feedback, resolving issues promptly and professionally to enhance customer satisfaction
- Uphold company policies and procedures regarding food handling, cash handling, and guest interactions to maintain a safe and welcoming environment
- Participated in training programs to develop product knowledge, sales techniques, and customer service skills, contributing to personal growth and professional development
Server
Flower Child
05.2018 - 07.2020
- Managed bar area, cocktail design, and menu and handled inventory, regulation compliance, and customer relationships
- Displayed and retained knowledge of liquors, wines, and entrees
- Stayed up to date on the latest trends, equipment, and sanitation standards
Education
Bachelor of Liberal Arts - Government
University of Texas at Austin
Austin, TX01.2025
Skills
- Quality Control
- Excel & Google Suite
- Service and Rapport
- Conflict and Complaint Resolution
- Teamwork and Collaboration
- Problem-Solving
- People person!
Timeline
Office Admin
Casa Washa Cleaning & Renewal
07.2025 - Current
Server
True Food Kitchen
04.2024 - 07.2025
Server
Flix Brewhouse
08.2023 - 03.2024
Server
Flower Child
05.2018 - 07.2020
Bachelor of Liberal Arts - Government
University of Texas at Austin