Janel Alfred
Walgreens
Boston,MA
11
years of professional experience
Pharmacy Technician student who graduated in November 2015. Experienced in assisting the pharmacist by performing duties such as prescription data entry, medication storage, and insurance adjudication. Proficient in maintaining records accurately. Skilled in customer service and relationship building. Committed to providing exceptional customer service and resolving escalated issues. Strong organizational skills and attention to detail. Calm and professional demeanor. Efficient multitasker. Critical thinker. Seeking to maintain a position in a pharmacy by complying with procedures, rules, and regulations.
Work History
Pharmacy Technician Trainee
2 Months- Assisted pharmacists in accurately filling prescriptions and verifying medication orders.
- Maintained clean and organized workspaces to ensure compliance with safety regulations.
- Processed insurance claims efficiently, resolving discrepancies to facilitate timely approvals.
- Collaborated with team members to streamline workflow and improve service delivery.
- Monitored inventory levels, restocked medications, and ensured expiration dates were checked regularly.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
Store Manager
3 Years 10 Months- Coordinate customer service and resolve escalated customer concerns.
- Prepare positive customer experiences by anticipating business needs.
- Create schedules for associates and provide feedback and management.
- Train new store associates and provide ongoing training for current associates.
- Address customer concerns and resolve complex customer service issues.
- Coordinate with management to resolve escalated issues.
Cash Office Associate
10 Years 5 Months- Fill and organize associates' personal files and confidential documentation securely.
- Prepare daily reports and maintain accurate records for all transactions.
- Coordinate with management to resolve cash variances and issues.
- Prepare daily deposits and report discrepancies to management.
- Train associates on cash handling procedures and ensure compliance with policies.
Key Carrier
1 Year 8 Months- Deliver exceptional customer service and resolve escalated issues promptly.
- Coordinate with associates on store policies and procedures.
- Monitor store activity and provide feedback to management and staff.
- Oversee cash handling procedures and ensure compliance with policies.
Education
Pharmacy Technician
High School Diploma
Skills
Dosage Calculation
Basic Pharmacology
Medication Storage
Prescription Data Entry
Insurance Adjudication
Customer Service Oriented
Problem Solver
Relationship Building
Detail-oriented
Organized and punctual
Efficient multitasker
Calm and professional
Critical thinker
Timeline
Pharmacy Technician Trainee
Walgreens
04.2026 - 06.2026Read More
Store Manager
TJMAXX
03.2022 - 01.2026Read More
Key Carrier
TJMAXX
06.2020 - 02.2022Read More
Cash Office Associate
TJMAXX
07.2015 - 12.2025Read More
Boston Adult Technical Academy
High School Diploma
Read More
National Healthcare Association
Pharmacy Technician
Read More