Janel Amaya
Redlands,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Shipping Clerk
Costco
Mira Loma, CA
09/18/18 - Current
- Verified shipping documents for accuracy.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Conducted regular audits of warehouse operations for compliance with company policies and procedures.
- Collaborated with other staff members on projects related to improving efficiency within the department.
Store Manager
Usa Checks Cashed
Fontana, CA
09.2014 - 09.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
Customer Service Representative
Wells Fargo Home Mortgage
San Bernardino, CA
01.2012 - 04.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Member Service Representative
Sam's Club
Ontario, CA
02.2005 - 09.2009
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Greeted customers in a friendly and professional manner.
- Provided guidance to members on how best to use products or services offered by the organization.
- Researched complex issues related to accounts or services provided by the organization.
Education
High School Diploma -
Eisenhower Senior High School
Rialto, CA06-2002
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Call Management
- Appointment Scheduling
- Data Collection
Timeline
Store Manager
Usa Checks Cashed
09.2014 - 09.2018
Customer Service Representative
Wells Fargo Home Mortgage
01.2012 - 04.2014
Member Service Representative
Sam's Club
02.2005 - 09.2009
Shipping Clerk
Costco
09/18/18 - Current
High School Diploma -
Eisenhower Senior High School