Janel Amella
Summary
Proven server and trainer with a strong work ethic and exceptional customer service skills, honed at The Briarhurst Manor and other esteemed venues. Expert in cash handling and guest engagement, with a track record of enhancing team efficiency and boosting revenue through effective training and upselling techniques. TIPS and Food Safety Certified, ensuring compliance and guest satisfaction. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Server
The Briarhurst Manor
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server, Bartender, Trainer
Jax Fish House
12.2019 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server, Bartender, Trainer
Paravicinnis Italian Bistro
03.2014 - 06.2018
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server, Trainer
The Stagecoach Inn
05.2009 - 01.2017
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Organized server schedules, reducing labor costs without sacrificing quality of service.
- Built and maintained professional relationships with vendors and suppliers.
Education
Bachelor of Arts -
University Of Maryland
Yokuska Japan06.1988
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- TIPS Certified
- Food Safety Certified
Timeline
Server
The Briarhurst Manor
10.2022 - Current
Server, Bartender, Trainer
Jax Fish House
12.2019 - 03.2022
Server, Bartender, Trainer
Paravicinnis Italian Bistro
03.2014 - 06.2018
Server, Trainer
The Stagecoach Inn
05.2009 - 01.2017
Bachelor of Arts -
University Of Maryland