Janel Arostegui
Greenwood,SC
Summary
Highly motivated hard worker with exceptional experience in telephone etiquette, customer service and leadership. Adaptable to high-pressure, dynamic situations. Calm and level-headed in all types of environments. Flexible and excels under pressure.
Overview
4
4
years of professional experience
Work History
Head Hostess/Server Assistant
Carrabba's Italian Grill
02.2022 - 12.2023
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Developed a work schedule weekly for fellow hosts, keeping in mind requested off days and last minute call outs that had to get covered.
- Well versed in most areas of the restaurant including: Hosting, serving, server assistant, and car-side/togo
Shift/Production Manager
McDonald's
05.2020 - 09.2021
- Managed shift operations for consistent product quality and timely completion of orders.
- Streamlined workflow processes, enhancing overall productivity levels across the shift team.
- Enhanced communication between shifts by implementing effective handover processes, leading to improved continuity of operations.
- Improved employee morale by creating a positive workplace culture focused on teamwork and collaboration.
- Enforced health and safety protocols to promote safe working environment.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate of Arts -
Pasco-Hernando State College
Spring Hill, FL05.2022
Skills
- Reliable and Trustworthy
- Interactive communication skills
- Multi-Line Telephone Systems
- Safe Food Handling
- Guest Engagement
- Creative Problem-Solving
- Analytical Thinking
- Team Leadership
- Decision-making capabilities
Timeline
Head Hostess/Server Assistant
Carrabba's Italian Grill
02.2022 - 12.2023
Shift/Production Manager
McDonald's
05.2020 - 09.2021
Associate of Arts -
Pasco-Hernando State College