Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Janel Black

Owings Mills

Summary

Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cafeteria Manager III

Baltimore City Public School System
08.2018 - Current
  • Ordered food, beverages and supplies according to menu and volume requirements
  • Coordinated cafeteria staff training in areas of food preparation
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
  • Quality control and sanitation
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Generated forms for proper authorization and submission of records to central office food service department
  • Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
  • Established work schedules for cafeteria personnel and delegated tasks to employees
  • Enforced consistent processes to uphold high standards of food quality and appearance
  • Scheduled staff working hours to cover all designated shifts
  • Organized pest control
  • Trash removal and equipment maintenance
  • Supported cleanliness by maintaining tidy and organized work area
  • Improved team knowledge and abilities by training each in proper procedures and standards
  • Stay Complied with health and fire codes with strong oversight of food storage
  • Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food
  • Clean food preparation areas, cooking surfaces, and utensils

Food Service Team Member

Maryland Live Casino
01.2018 - 08.2018
  • Prepared variety of food dishes by following strict recipe guidelines
  • Monitored food quality throughout shift to ensure freshness of product
  • Organized inventory of supplies needed for daily operations
  • Maintained a clean organized work area at all times
  • Identified potential issues or problems quickly and took appropriate action to resolve them promptly
  • Restocked shelves and display cases with food items
  • Prepared and served food items according to established recipes and menus
  • Took orders and processed payments through touchscreen POS systems

Dietary Cook

Sunrise Assisted Living
06.2016 - 01.2018
  • Used knowledge of nutrition for cooking healthy dishes
  • Helped create weekly and resident-specific meal plans and market meals to residents
  • Met dietary needs by consulting with residents at-move in to understand restrictions and preferences
  • Protected customers from food-borne pathogens and communicable diseases by cleaning and sanitizing work areas
  • Prepared for upcoming meals by cleaning kitchen areas and restocking supplies
  • Utilized grill, oven or stove to cook different types of dishes
  • Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
  • Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.

Bartender Assistant

Olive Branch
01.2016 - 08.2016
  • Supported bartenders with essential tasks, resulting in more efficient bar operations.
  • Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
  • Handled cash and POS transactions accurately, maintaining proper accounting of sales figures.
  • Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
  • Provided excellent customer service, addressing patron needs promptly and courteously.
  • Improved drink presentation by garnishing each beverage with appropriate accompaniments.
  • Delivered food to customers at bar and tables.
  • Checked ID cards and verified bar guests were of legal age.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Education

Associate of Applied Science - Business Management Food and Beverage Hospitality

Eastern Gateway Community College
Youngstown, Ohio
05-2024

HIGH SCHOOL DIPLOMA -

Heritage High School
Baltimore, MARYLAND
05.2008

Skills

  • Cafeteria Managing
  • Business Management
  • Inventory management
  • Menu planning
  • Customer service
  • Food safety
  • Budget management
  • Cash handling
  • Sanitation standards
  • Staff scheduling
  • Waste reduction
  • Portion control
  • HACCP record keeping
  • Food and supplies ordering
  • Order taking
  • Beverage preparation
  • Recipe and menu memorization

Accomplishments

  • Member of PHI Theta Kappa Honor Society
  • Dean's List Spring and Fall 2023
  • Graduated Cum Laude

Affiliations

PHI Theta Kappa Honor Society, Member, Graduated with 3.6 GPA

Certification


  • ServSafe Manager Certification - National Restaurant Association.
  • ServSafe Food Handler's Certification

Languages

English
Full Professional

Timeline

Cafeteria Manager III

Baltimore City Public School System
08.2018 - Current

Food Service Team Member

Maryland Live Casino
01.2018 - 08.2018

Dietary Cook

Sunrise Assisted Living
06.2016 - 01.2018

Bartender Assistant

Olive Branch
01.2016 - 08.2016

HIGH SCHOOL DIPLOMA -

Heritage High School

Associate of Applied Science - Business Management Food and Beverage Hospitality

Eastern Gateway Community College

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Janel Black