Janel Boragine
Summary
Dedicated Human Resources professional, competent in developing widely accepted recruitment and retention strategies. Knowledgeable in new hire training and on-boarding methods, advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote a high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Human Resources and Credentialing
Astrya Global, Inc
08.2023 - Current
- Collaborates with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention
- Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs
- HR Department of one who administers all human resource programs including, but not limited to, compensation, benefits, and leave; worker's compensation; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
- Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management
- Conducts research and analysis of organizational trends including review of reports and metrics from the organization's human resource information system (HRIS)
- Maintains updates to backend changes and documentation in HRIS system
- Monitors and ensures the organization's compliance with federal, state, local and Joint Commission employment laws and regulations, and recommendations for best practices; reviews and modifies policies and practices to maintain compliance
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management
- Oversees candidate file completion and assignment readiness
- Facilitates payroll system (ADP) entry, garnishments, tax changes, terminations and troubleshooting of any system issues
- Facilitates candidates on assignment renewals, tracking, compliance, and occupational health
- Supervises a team of internal employees dealing with compliance matters.
Credentialing Coordinator/ Specialist I/ Specialist II/ Specialist III
Aya Healthcare
11.2020 - 08.2023
- Reviewed credentialing files and worked with healthcare providers to obtain missing, incomplete, and expiring items to meet Joint Commission Standards
- Established licensing requirements, monitored license expiration dates, and helped candidates obtain licensure when needed
- Established and maintained long-term working relationships with healthcare providers to ensure customer satisfaction and retention
- Maintained consistent contact with healthcare providers to ensure that expectations were clear, and requirements were completed in a timely manner
- Utilized advanced problem-solving skills to resolve issues and conflicts that may arise
- Workload increase from 15-35 candidates to 35-55 candidates between I and II and 45-75 candidates as a CS III
- Created recommendations for improvements for internal and external practices, policies, and procedures
- Exceeded company metrics for performance with a 99% adjusted on time start rate (AOTS) for candidates
- Excellent communication skills, attention to detail, organizational capabilities, computer skills and team player mentality
- Trained and mentored up to three (3) junior employees by conducting weekly one on one meetings, acting as a resource and guiding escalations as needed.
Human Resources Assistant
Casa de Amparo
12.2019 - 11.2020
- Performed HRIS database entry and transition from hard copy to electronic files
- Maintained HR non-employee (intern and volunteer) files
- Facilitated recruitment, interviewing, hiring, and on-boarding of new employees for multiple positions
- Coordinated and facilitated a two-weeklong New Hire Orientation monthly
- Successfully recruited, hired, on-boarded, and trained over 60 applicants in 2020
- Assisted with employee termination functions as assigned
- Completed monthly reporting and tracking activities
- Functioned as backup for submitting/following up Workers Compensation claims
- Participated on employee recognition committee
- Maintained I-9 and W-4 compliance for employees.
Police Dispatcher
Escondido Police Department
08.2018 - 08.2019
- Dispatched Police, Fire, and EMS calls for the city of Escondido
- Provided accurate and calm relay to officers of emergency/crime information, locations, and situations
- Accurately collected emergency and non-emergency call information details and facilitated entry into a computer aided dispatching system (C.A.D)
- Maintained accurate entry into the National Crime Information Center (NCIC) database
- Managed and maintained warrants, orders of protection, stolen property, missing persons, and runaway juvenile reports
- Provided emergency medical aid via phone when appropriate
- Maintained high levels of confidentiality and security of sensitive data.
Police Records Clerk
San Diego Police Department
09.2016 - 08.2018
- Worked directly with officers, the public and various agencies to obtain and disseminate information appropriately
- Entered and maintained data on missing persons, stolen and recovered vehicles, police impounded vehicles, towed and repossessed vehicles, warrants, and restraining order service
- Worked closely with the Department of Justice (DOJ), National Crime Information Center (NCIC), California Law Enforcement Telecommunications System (CLETS), and Transportation Security Administration
- Multitasked in a fast-paced environment with minimal supervision and extreme attention to detail
- Complied with DOJ entry and accuracy standards.
Police Officer
San Diego Police Department
09.2014 - 09.2016
- Patrolled a high crime rate area and responded to dispatched calls to enforce laws and ensure public safety
- Investigated criminal activity by interviewing victims, witnesses, and suspects
- Preserved crime scenes, gathered evidence, and arrested suspects
- Enforced traffic laws and investigated vehicle collisions
- Wrote accurate and complete reports to use as testimony in court
- Reported to a chain of command.
Legal File Clerk
Midland Credit Management
12.2013 - 09.2014
- Worked on a specialized team to bring newly acquired accounts to current and on time status
- Prepared and mailed legal paperwork to courts, consumers, and attorneys
- Performed extensive amounts of independent work, research on court cases, personal banking history, and data entry with little to no supervision
- Effectively communicated with lawyers, court employees and external support sites relating to account statuses
- Worked effectively in a team environment while multitasking and supporting the organization's mission.
Library Aid
The Geo Group, Inc.
03.2013 - 06.2013
- Managed library materials for over 2,500 inmates, including the isolation housing unit, and supervised 20 inmate orderlies
- Ordered library materials and operated the inter-library loan program with the local community
- Administered daily library practices, safety and security measures and maintenance
- Maintained law library and performed required updates
- Assisted and provided access to Lexis Nexis database for inmate case law searches.
Patient Care Advocate
Express Scripts Incorporated
10.2011 - 06.2012
- Managed and maintained patient history, prescription, and billing accounts while complying with HIPAA privacy laws and legislature
- Processed customer insurance and collections accounts
- Educated patients on their specific insurance benefit plans
- Surpassed required compliance in productivity standards, attendance policy, and companywide customer service values by receiving excellent ratings on customer satisfaction surveys.
Education
Master's in Business Administration -
Brenau University
Gainesville, GA04.2020
Bachelor of Arts, Political Science -
University of Rhode Island
Kingston, RI05.2011
Skills
- Benefits Administration
- Compliance Management
- HR analytics
- Records Management
- Human resources administration
- Talent Acquisition
- Performance Evaluation
- Organizational Development
- Background Checks
- Employment Law Expertise
- Onboarding
- Workers Compensation
Certification
- SHRM-SCP - SHRM Senior Certified Professional
- Notary Public- Commission number 2452654
Timeline
Director of Human Resources and Credentialing
Astrya Global, Inc
08.2023 - Current
Credentialing Coordinator/ Specialist I/ Specialist II/ Specialist III
Aya Healthcare
11.2020 - 08.2023
Human Resources Assistant
Casa de Amparo
12.2019 - 11.2020
Police Dispatcher
Escondido Police Department
08.2018 - 08.2019
Police Records Clerk
San Diego Police Department
09.2016 - 08.2018
Police Officer
San Diego Police Department
09.2014 - 09.2016
Legal File Clerk
Midland Credit Management
12.2013 - 09.2014
Library Aid
The Geo Group, Inc.
03.2013 - 06.2013
Patient Care Advocate
Express Scripts Incorporated
10.2011 - 06.2012
Master's in Business Administration -
Brenau University
Bachelor of Arts, Political Science -
University of Rhode Island
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