Janel Coats
Newnan,GA
Summary
As a Dedicated professional, I focused on fostering cohesion and collaboration across all departments. Aligning efforts towards a common goal ensures the delivery of high-quality products to valued customers within tight time constraints. Known as the go-to person in the office, possesses extensive knowledge and expertise to effectively address queries and concerns. Strong commitment to excellence drives efforts to streamline processes and facilitate smooth operations, ultimately ensuring customer satisfaction and organizational success.
Overview
18
18
years of professional experience
Work History
In House Sales
F.A.M.E. Health Labs
12.2023 - Current
- Handle in-house accounts
- Guiding them to new products and helping to build current brands
- Assisting throughout the process in updating on status such as label, incoming raw material etc
Owner
Supplemental LLC
01.2018 - Current
- Communicating with client
- Invoicing
- Providing shipping for customer with various order which can range from 50+ per day some could be single product order other could have multiple products per package
- Covering packaging when clients run out of stock at Amazon which could increase packages to 200+ per day
- Storing and maintaining inventory levels
Office Manager
Norax Supplements
01.2016 - 03.2023
- Imputing all new Sales & Sample Orders
- Updating all Revisions
- Answering Main Phone Line
- Assisting Sales Reps
- Assisting Graphics as needed covering questions and solving problems between Graphics & Customers
- Assigning Work Load for Labeling Department
- Assist in filling Personnel needs & Training
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Administrative Officer
Chapel Hill OBGYN
01.2008 - 04.2016
- Switch Board Operator & Appointment Scheduling (200+ Calls sometimes per day)
- Insurance/Billing
- Clerical
- Medical Records
- Transferring all paper charts to Electronic per State requirements
- Checking Patients in and out
- Verifying Medical Insurance
- Training New Hires
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Commercial Janitorial Cleaner
Chapel Hill OB/GYN
01.2014 - 01.2016
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Aided in maintaining inventory control by monitoring supply levels and requesting necessary replenishment when needed.
- Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
- Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
- Assisted in reducing maintenance costs through proactive identification of potential issues and timely reporting to management.
- Handled equipment, chemicals, and materials properly and with caution.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
Clerical, Medical Records
Chapel Hill OBGYN
01.2007 - 01.2008
- Sorting and Destroying old patient charts
Education
High School Diploma -
Hurricane Learning Academy
Henderson, NC01.2008
Dabney Elementary
Henderson, NC01.1999
Henderson Head-Start Center
Henderson, NC01.1995
Skills
- Organization
- Focused
- Ability to Retain Information
- Fluent multiple Computer Programs
- Good Telephone Skills
- Team Player
- Willingness to Learn new programs and Jobs
- Time Management
- Proficient in [Athena, Allscripts, Datacor, Zoho, Shipstation, Microsoft (Email, Teams and OneDrive)]
- Reliability
- Multitasking Abilities
- Scheduling
- Customer Service
- Problem-Solving
- Attention to Detail
Additionalreferences
Additional written references can be provided as well.
References
- Heather Mitchell, 404-402-1897, Previous Coworker
- Ania Myrick, 630-991-7256, Friend
- Ashley Fazzino, 336-269-0393, Friend
- Naomi Coats, 252-432-2542, Previous Coworker and Sister In-Law
Timeline
In House Sales
F.A.M.E. Health Labs
12.2023 - Current
Owner
Supplemental LLC
01.2018 - Current
Office Manager
Norax Supplements
01.2016 - 03.2023
Commercial Janitorial Cleaner
Chapel Hill OB/GYN
01.2014 - 01.2016
Administrative Officer
Chapel Hill OBGYN
01.2008 - 04.2016
Clerical, Medical Records
Chapel Hill OBGYN
01.2007 - 01.2008
High School Diploma -
Hurricane Learning Academy
Dabney Elementary
Henderson Head-Start Center
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