Summary
Overview
Work History
Education
Skills
Timeline
Server

Janel Corey

Sutherlin

Summary

Dynamic and dedicated professional with a Master's in Behavioral Psychology and extensive experience in customer service within dining establishments. Recognized for exceptional attention to detail and complex problem-solving skills, consistently enhancing guest satisfaction and fostering loyalty through personalized service and effective communication. A fast learner committed to delivering outstanding results.

Overview

37
37
years of professional experience

Work History

FULL-TIME STUDENT

University Of Phoenix, PR Campus
OREGON
01.2019 - 11.2023

DEDICATED MYSELF FULL-TIME TO:

MASTER'S/BEHAVIORAL PSYCHOLOGY

  • Utilized online learning platforms to access resources and facilitate course completion.
  • Developed presentations that effectively communicated complex concepts to diverse audiences.

FOOD/ALCOHOL SERVER-WAITRESS

The Crabshell
Marina del Rey, CA
04.2011 - 03.2014
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

BARTENDER/FOOD SERVER

Harp & Crown Pub
Mar Vista, CA
07.2003 - 01.2010
  • Crafted and presented cocktails, ensuring high-quality standards and customer satisfaction.
  • Managed inventory levels, accurately tracking supplies to minimize waste and optimize cost efficiency.
  • Trained new staff on bartending techniques, enhancing team performance and service quality.
  • Developed unique drink specials, driving customer interest and increasing bar sales during peak hours.
  • Resolved customer complaints effectively, maintaining positive relationships and fostering repeat business.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

FOOD/ALCOHOL SERVER-WAITRESS

Mama's Pizza
Marina Del Rey, CA
06.1993 - 01.2000
  • Handled cash and credit transactions accurately, maintaining financial integrity.
  • Implemented suggestions for improving workflow during peak hours, enhancing service speed.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

FOOD/ALCOHOL SERVER-WAITRESS

Sizzler Restaurant
Santa Monica, CA
02.1991 - 04.1995
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

FOOD/ALCOHOL SERVER-WAITRESS

Zeppy's Bar & Grill
Venice, CA
01.1987 - 01.1993
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed multiple tables efficiently in a fast-paced dining environment.
  • Assisted in training new servers on menu knowledge and service standards.
  • Collaborated with kitchen staff to ensure timely food delivery and quality control.
  • Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
  • Maintained cleanliness and organization of dining area, adhering to health regulations.

Education

Master of Science - BEHAVIORAL PSYCHOLOGY

UNIVERSITY OF PHOENIX
OREGON
01-2024

Skills

  • Fast learner
  • Positive attitude
  • Time management
  • Attention to detail
  • Punctual and reliable
  • Active listening
  • Complex Problem-solving

Timeline

FULL-TIME STUDENT

University Of Phoenix, PR Campus
01.2019 - 11.2023

FOOD/ALCOHOL SERVER-WAITRESS

The Crabshell
04.2011 - 03.2014

BARTENDER/FOOD SERVER

Harp & Crown Pub
07.2003 - 01.2010

FOOD/ALCOHOL SERVER-WAITRESS

Mama's Pizza
06.1993 - 01.2000

FOOD/ALCOHOL SERVER-WAITRESS

Sizzler Restaurant
02.1991 - 04.1995

FOOD/ALCOHOL SERVER-WAITRESS

Zeppy's Bar & Grill
01.1987 - 01.1993

Master of Science - BEHAVIORAL PSYCHOLOGY

UNIVERSITY OF PHOENIX
Janel Corey