Janel Daniels
San Diego ,CA
Summary
Organized and efficient Marketing Representative supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
9
9
years of professional experience
Work History
Customer Service
Amazon
San Diego, CA
09.2021 - Current
- Managed timely and effective replacement of damaged or missing products.
- Implemented and developed customer service training processes.
- Promoted available products and services to customers during service, account management and order calls.
- Facilitated inter-departmental communication to effectively provide customer support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Marketing Representative
National Powersport Auctions
Poway , CA
04.2018 - 09.2021
- Distributed advertising and marketing collateral to store locations.
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
Barista
Nordstrom
San Diego , CA
04.2017 - 04.2018
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Cultivated to recall customers' names and address each by name.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new employees in groups and in one-on-one scenarios.
Assistant Manager
Pizza Studio
San Diego, CA
12.2015 - 12.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Presentation Team Member
Target
San Diego , CA
08.2015 - 12.2016
- Deliver a great looking store
- Arrange and reset store shelves, signs, labels and merchandise
- Use excellent planning, organizational and numerical skills
- Use technology to read instructions, reports and information
- Maintain a clean and well organized work environment
Education
High School Diploma -
Mt. Carmel High School
San Diego, CA06.2009
No Degree - General Education
San Diego Miramar College
San Diego, CASkills
- Retail materials management
- Money handling abilities
- POS systems expert
- Professional telephone demeanor
- Key holder experience
- Stocking and replenishing
- Recordkeeping strengths
- Shipping procedures understanding
- Staff education and training
- Retail store support
- Strategic sales knowledge
Timeline
Customer Service
Amazon
09.2021 - Current
Marketing Representative
National Powersport Auctions
04.2018 - 09.2021
Barista
Nordstrom
04.2017 - 04.2018
Assistant Manager
Pizza Studio
12.2015 - 12.2017
Presentation Team Member
Target
08.2015 - 12.2016
High School Diploma -
Mt. Carmel High School
No Degree - General Education
San Diego Miramar College