Janel Dansby
FAYETTEVILLE,NC
Summary
Experienced with managing legal documents and providing comprehensive administrative support. Utilizes strong organizational skills to ensure efficient office operations and case management. Knowledge of legal research, document drafting, and client communication.
Overview
25
25
years of professional experience
Work History
Legal Secretary
Michael Coffi
10.2012 - Current
- Assisted attorneys in trial preparation by compiling evidence and relevant case law.
- Facilitated communication between clients, attorneys, and external parties to streamline processes.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
Insurance Claims Specialist
Delta Dental
03.2008 - 10.2012
- Evaluated claim documentation for accuracy, facilitating timely resolution of inquiries and disputes.
- Collaborated with dental providers to clarify coverage details and expedite claims processing.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Customer Service Representative
Mercer
07.2000 - 09.2005
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining professionalism and empathy in each interaction.
- Collaborated with team members to streamline processes, enhancing overall customer satisfaction.
- Trained new staff on customer service protocols and best practices for engagement.
- Monitored key performance indicators to ensure adherence to quality standards and service levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certificate of Technical Studies - Medical Billing
Salter School
MA05-2002
Skills
- Administrative support
- Case management
- Schedule maintenance
- Legal research
- Switchboard operation
- Customer service
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
- Professional telephone demeanor
Timeline
Legal Secretary
Michael Coffi
10.2012 - Current
Insurance Claims Specialist
Delta Dental
03.2008 - 10.2012
Customer Service Representative
Mercer
07.2000 - 09.2005
Certificate of Technical Studies - Medical Billing
Salter School