Janel Destival
Rochester,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Manager
Rag Stock
12.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Garden Center Manager
Jim Whitings
04.2016 - 12.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Manager
Catherine's Stores
08.2019 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Manager
Pawn America
10.2017 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Clerk
Corner Market
04.2014 - 01.2016
- Worked outdoors in weather conditions to care for plants and serve customers.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
Owner/Operator
Triple J Mart
03.2003 - 04.2014
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Founded and managed a convince store, growing revenue in first year.
Education
High School Diploma -
Oelwein High School
Oelwein, IA05.1988
Skills
- Account Management and Updating
- Administration and Reporting
- Managing Wealth
- Overseeing Employees
- Schedule Preparation
- Coaching and Mentoring
- Finance and Accounting Operations
- Staff Management
- Project Management
- Scheduling and Coordinating
- Employee Training
Additional Information
In 2013 I attended Capri Colledge. Graduated in 2014 as a nail tech. Owned and operated a small business from home as a nail tech. I then moved to Minnesota in 2016 and did not renew my license.
Timeline
Manager
Rag Stock
12.2021 - Current
Manager
Catherine's Stores
08.2019 - 09.2019
Assistant Manager
Pawn America
10.2017 - 04.2019
Garden Center Manager
Jim Whitings
04.2016 - 12.2021
Clerk
Corner Market
04.2014 - 01.2016
Owner/Operator
Triple J Mart
03.2003 - 04.2014
High School Diploma -
Oelwein High School
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