JANEL DUBE

•Maintains the electronic timekeeping system & scheduling system and records staffing assignments and changes.
•Assists with data collection for reporting on financial indicators and staffing-related data.
•Works collaboratively with unit leadership to facilitate staffing changes to minimize the negative financial impact. May be required to make staffing changes with minimal supervision.
•Creates monthly schedules for assigned units.
•Accepts absence calls (or retrieves voicemail messages) from staff in assigned units and ensures documenting of absences in the appropriate systems. Takes appropriate action for absence calls, including but not limited to, identifying replacement coverage, floating of staff, calling per-diems, etc.
•Prepares and distributes reports as needed or requested to appropriate unit leadership. This includes reports for staff meetings, meeting minutes and special research reports.
•Handles general office duties including: answers staffing phone and addresses calls effectively; collects and distributes mail; schedules & posts notice of staff meetings; orders & maintains office supplies; submits maintenance work orders and processes key requests; oversees Centralized Resource Pool sign-in roster; updates resource binders; and, maintains bulletin boards.
•Coordinate, plans, organizes, and implements sustainable staffing and scheduling strategy. Develop work schedules and allocate employees to different duties and/or shifts.
•Serves as a resource person to staff and management with regard to scheduling issues and will also recommend process changes as needed.
•Utilizes the system-wide staffing software to manipulate schedules and planned staffing for units.
•Reviews current staffing levels as compared to actual projected volume and staffing needs as predicted by units.
•Works with payroll department as needed in escalated matters relating to the time and attendance system and timekeeping

• Wrote and proofread emails, memos and other types of professional correspondence.

• Operating several Windows based computer programs
• Operating multi-line telephone systems
• Implements appropriate notification procedures and policies occurring to hospital safety practices
• Utilizes customer service techniques for dealing properly and professionally with the public, in person and over the telephone
• Communicates with a variety of people from diverse socio-economic and ethnic backgrounds
• Able to effectively handle multiple competing tasks and related duties
• Skilled in typing forms and other documents accurately in a timely manner
• Assists in identifying bottlenecks or inefficiencies in the customer support process and take corrective action to ensure timeframes are met.
• Assigns patients being admitted to the hospital utilizing patient placement policy as a guide and following physician orders and nursing supervision to ensure appropriate bed assignment. Maintains accurate current census and bed list, prints list for appropriate staff as necessary.
• Preforms complex office support duties
• Supervises Patient Transporters
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Supports administrative needs of the CEO and Executive Team
• Prioritizes work to ensure expectations are consistently achieved
• High level of detail orientation
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Organized and coordinated conferences and monthly meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Created expense reports, budgets and filing systems for management team.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Handled incoming and outgoing mail, email and faxes.
• Created and managed office systems to efficiently deal with documentation.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Worked with senior management to initiate new projects and assist in various processes.
• Filed paperwork and organized computer-based information.
• Coordinated events and worked on ad hoc projects.

• Serves as the unit's communication person, answering phone calls, taking and relaying messages
• Ensures that the non-direct patient care aspects of the hospital nursing unit run smoothly
• Trusted by clinical staff including attending physicians to perform tasks outside scope of practice
• Initiates emergency protocol under the direction of a physician or nurse according to hospital policy and procedure
• Provides routine information regarding Hospital and unit procedures to community and staff
• Initiates, maintains, and updates patient charts, inserting appropriate forms
• Reviews and understands practices regarding patient rights 2
• Organized paperwork such as charts and reports for office and patient needs.
• Supported office staff and operational requirements with administrative tasks.
• Enhanced office productivity by handling high volume of callers per day.
• Maintained current and accurate medical records for patients.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Provided information for patient admissions and discharges to foster timely processing.
• Facilitated lab orders and medication administration.
• Transcribed doctors' medication orders, lab test requests and care plans.
• Executed administrative duties to facilitate unit tasks and meet team goals.
• Drafted unit correspondence, memos, and department updates.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Managed incoming calls and directed to appropriate department.
• Developed training protocols for new unit secretaries.
• Carried out front office duties utilizing data entry skills in framework of medical database.