Janel Felix Morales
Las Vegas,NV
Summary
Motivated Small Business Owner with proven record of success managing daily operations of business with desire to take on new challenges. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training. Charismatic leader focused on generating repeat business. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Small Business Owner
Palmira Tree Service, LLC
Las Vegas , NV
01.2020 - Current
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Negotiated contracts with vendors, suppliers, and customers.
- Managed staff recruitment, hiring, training, and development.
- Collaborated with marketing team to design promotional campaigns across multiple channels.
- Oversaw daily operations of small business including customer service and financial management.
- Ensured compliance with applicable laws and regulations while running the business.
- Advised employees on best practices regarding safety protocols and procedures.
- Resolved conflicts between staff members and customers when necessary.
- Monitored customer feedback and implemented changes based on their suggestions.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Receptionist
A.G. Corporation
Downey , CA
11.2004 - 11.2006
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Human Resources Clerk
Four Queens Hotel
Las Vegas, NV
01.2007 - 07/31/07
- Provided administrative and clerical support to the Human Resources department.
- Maintained employee personnel files in compliance with applicable laws and regulations.
- Assisted in recruitment efforts by scheduling interviews, conducting reference checks, and preparing offer letters.
- Processed new hire paperwork and coordinated onboarding activities for all new hires.
- Answered phone calls from potential candidates seeking employment opportunities with the company.
- Conducted exit interviews with departing employees in order to gather feedback about their experience working at the company.
- Prepared new hire packets and termination documentation for human resource department.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Processed identification cards.
Customer Service Representative/Project Estimator
Silver Lands, Inc.
Las Vegas, NV
08/22/07 - 01/13/23
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Presented prepared estimates by assembling and displaying numerical and descriptive information.
- Generated timely proposals to clearly communicate correspondence and bid clarifications.
- Formulated estimates and budgets ranging from $50 to $100,000.
- Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
Education
High School Diploma -
James A. Garfield High School
Los Angeles, CA06-2000
Some College (No Degree) -
East Los Angeles College
Monterey Park, CASkills
- Payroll Administration
- Accounting oversight
- Budget Management
- Planning and execution
- Business growth and retention
- Financial Management
- Schedule Management
- Cost Control
- Data Analysis
- Data Management
- Proficient in Outlook, Quickbooks, Microsoft Office and DocsVault
- Desktops, Laptops, and Mobile Devices
- Active Listening
- Supervision and training
- Customer Service
- Client Account Management
- Time management abilities
- Reliability
- Analytical Skills
- Problem-solving aptitude
- Teamwork and Collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Small Business Owner
Palmira Tree Service, LLC
01.2020 - Current
Human Resources Clerk
Four Queens Hotel
01.2007 - 07/31/07
Receptionist
A.G. Corporation
11.2004 - 11.2006
Customer Service Representative/Project Estimator
Silver Lands, Inc.
08/22/07 - 01/13/23
High School Diploma -
James A. Garfield High School
Some College (No Degree) -
East Los Angeles College
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